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Job Title: Computer Support Analyst

Job Requisition ID: 41913

Closing Date: 10/16/2024

Salary: $6,688/monthly

Work Hours: M-F 8:30 am - 5:00 pm 

Work Location: (Hybrid) 5300 S 6th St, Springfield, Illinois, 62703  

Union Position: Yes

Work Authorization: US work authorization required. No Sponsorship Available. Not eligible for OPT/CPT.

 

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. 

This position serves as a Computer Support Analyst performing difficult and specialized system functions for the End User Computing (EUC) section serving assigned agencies. 

In this role, you will resolve complex hardware problems, provide technical support for computer-based hardware and software, and meet with users to determine user needs and objectives. 

In addition, you will serve as a project coordinator for standard projects including hardware/software installations and deployments. 

If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

 

As a State of Illinois employee, you receive a comprehensive benefits package including:

  • Competitive Group Insurance benefits including health, life, dental and vision plans
  • Flexible work schedules (when available and dependent upon position)
  • 10-25 days of paid vacation time annually (10 days for first year of state employment)
  • 12 days of paid sick time annually which carryover year to year
  • 3 paid personal business days per year
  • 13-14 paid holidays per year dependent on election years
  • 12 weeks of parental leave
  • Pension plan through the State Employees Retirement System
  • Deferred Compensation Program – voluntary supplemental retirement plan
  • Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP)
  • Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

 

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

 

Essential Functions

  • Under general direction, serves as a Computer Support Analyst for the Department of Innovation & Technology (DoIT).
  • Performs difficult and complex client services functions to support assigned agencies.
  • Serves as project coordinator for standard projects including hardware/software installations and deployments.
  • Meets with users to determine user needs and objectives.
  • Monitors trouble tickets to ensure acceptable service levels for providing break/fix services to agencies within listed time frames are being met.
  • Provides group or individual assistance and/or training to customers on installed hardware and software and other functional areas including but not limited to network and server hardware, software and peripherals.
  • Keeps abreast of new developments in the Information Technology (IT) field.
  • Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.

 

Minimum Qualifications

  • Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
  • Requires one (1) year of professional experience in Client Services or a related Information Technology field

Preferred Qualifications

  • One (1) year professional experience and supporting end user hardware, software, or application systems including using troubleshooting tools or procedures.
  • One (1) year professional experience with Active Directory and Automated software deployment tools such as Microsoft Windows/MSI scripts, Systems Center Configuration Manager (SCCM), or Lite-Touch.
  • One (1) year professional experience with constructing and maintaining and troubleshooting devices on a network within a business infrastructure environment.
  • One (1) year professional experience utilizing Microsoft Windows and Microsoft Office client software products.
  • One (1) year professional experience adapting complex processing to different system and program requirements.
  • One (1) year professional experience with Automated equipment, scheduling and coordinating.
  • Working knowledge of Mac Operating Systems configuration.
  • Working knowledge of scripting.
  • Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
  • Developed verbal and written communication skills to present technical information to others with clarity and precision.

Conditions of Employment

NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.

  • Requires the ability to verify identity.
  • Requires employment authorization to accept permanent full-time position with the State of Illinois.
  • Requires ability to pass a position specific, agency required background check.
  • Requires self-disclosure of criminal history. 
  • Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
  • Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
  • Require a valid driver’s license and the ability to travel, including occasional overnight stays.
  • Requires ability to work outside of normal business hours to meet deadlines.
  • Requires the ability to lift and carry objects or equipment weighing up to 50 pounds. This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 30 pounds.