Lead Dispatcher (Public Safety)

Lead Dispatcher (Public Safety), Lake Mead National Recreation Area

 Boulder City, NV

Duties

• Leads day to day operations in the Interagency Communications Center, which provides logistical support for non-emergency communications and complex all-risk emergency incidents including search and rescue, structural fire, wiland fire, and aviation/vessel tracking and uses knowledge to focus on law enforcement and emergency medical dispatch.
• Oversees full on-site (query and input) to National Criminal Information Network (NCIC), National Law Enforcement Telecommunications System (NLETS), and Nevada Criminal Justice Information Systems (NCJIS), and Arizona Criminal Justice Information Systems (ACJIS).
• As a certified APCO (Association of Public-Safety Communications Officials) or equivalent Communications Training Officer instructs all dispatch staff personnel for Public Safety Dispatcher certification and serve as a subject matter expert during training course development.
• Assists in creating and developing the training program for dispatchers and identifies development and training needs of employees to provide career development opportunities. Training includes utilizing the Incident Management Analysis and Reporting System (IMARS) and Computer Aided Dispatch (CAD) to process records requests.
• Implements and revises plans, guidelines, and procedures used in the daily operation of an emergency communications center and assists in establishing and accomplishing program priorities for the dispatch operation.
• Provides technical leadership in telecommunications support, database management, and investigative analysis functions.

Physical Demands: The work involves long hours of sitting or standing, intense concentration, and working at peak proficiency/intensity levels with irregular breaks and/or mealtimes. The duties of this position create a highly stressful environment during peak activity, requiring the ability to keep calm in emergency situations. Incumbent is expected to work for long hours exceeding normally scheduled shifts in case of emergencies and be expected to work holidays and weekends. Must be able to cope with the pressure of meeting time frames and changing priorities. Mental concentration and accuracy are required. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity enough to operate computer terminals/keyboards and related equipment and to maintain written logs. Travel associated with occasional field trips may require some walking and climbing. Must be able to respond to after hour call-outs.

Working Conditions: The work is performed primarily in an office setting. Radios are continuously monitored, and many frequencies must be monitored simultaneously. Telephones constantly ring and result in frequent periods of excessive and constant noise. Incumbent must be able to multi-task and concentrate on work projects amidst noise, interruptions and the movements of others. This creates a hectic and high stress work environment.

 

See vacancy posting for full requirements and to apply 
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