Care Coordinator Intern - Blue Cross of Idaho

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Overview of Organization: Blue Cross of Idaho is the largest health insurance carrier in Idaho.  This role would be working within our healthcare operations team working with clinical and non-clinical staff that worked directly with Medicare and Medicaid memberships.

Responsibilities:

• As an integrated member of the Care Coordination team, this role will be working directly with Dual Eligible members, both in-person at the member’s place of residence and telephonically. You will be accompanied by a mentor for these visits. 
•  Intern will complete primary care coordination responsibilities, including, but not limited to:
  • Coordinate care by working with doctors, healthcare providers and family members
  • Will contact members after enrollment to discuss individual healthcare needs and goals
  •  Will serve as primary contact for coordinating member’s care
  • Assist in scheduling health plan services
  • Complete member outreach and engagement ,
  • Complete member assessments,
  • Develop individualized member Care Plans
  • EMR documentation,
  • Provide member education
  • Participation in internal team meetings in Interdisciplinary Care Team discussions

Qualifications / Applicant Requirements:

• Strong interpersonal and communication skills; 
• problem-solving capabilities involving sound, judgment and discretion; 
• strong written and verbal communication skills, including attention to detail and accuracy; 
• intermediate technology skills, including Microsoft platforms and electronic health, record system, 
• valid ID driver license, 
• Liability insurance
• reliable transportation. 

Skills intern will develop:

• Bio-psycho-social assessment; 
• care plan development;
• interdisciplinary team collaboration; 
• Medicare and Medicaid health care system navigation case management; 
• quality metrics within the healthcare setting.

Additional Requirements:

• Criminal background check and drug screen facilitated by Blue Cross of Idaho