Operations Summer Internship

Summary:

Pilot Company’s Operations Summer Internship Program is a paid 10-week, full-time program over the summer offering hands-on experience in management, sales and store operations while delivering meaningful guest experiences. Our operations internship program is designed to provide you with a comprehensive learning experience by gaining practical business and retail working experience in one of our Travel Centers. This internship is an interactive and challenging experience for students who are ready to learn and grow personally and professionally.

Essential Functions:

Our intern experience provides professional-level learning in the following ways:

1. Partner with the Travel Center General Manager's (TCGM) to maintain service and company standards, to include managing busy shifts to ensure guest satisfaction and team member efficiency

2. Learn the fundamentals of our Travel Centers and some essential attributes of each role: 
• Safety – physical safety and food safety  
• Retail – suggestive ordering, basics for retail sales specialist role
• Food – digital food ordering process, coffee host, deli expeditor role
• Team – understanding our first five program, realistic job previews
• Guest – embrace our smile, greet and thank culture, shift readiness
• Financials – understanding key dashboards and metrics to run a profitable travel center 

3. Learn Guest Survey process, core objectives and standards  
4. Complete cash handling training, assist with processing transactions for our guests
5. Conduct & assist with weekly scheduling
6. Complete end of day reports and other administrative duties
7. Use suggested selling methods to promote and sell products
8. Ensure quality service is delivered to every guest
9. Maintain an organized and clean work area
10. Ensure store conditions meet company standards of cleanliness, safety and in-stock conditions 
11. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
12. Ensure all activities are in compliance with rules, regulations, policies, and procedures 
13. Complete other duties as assigned

Qualifications:

The intern program experience is offered for current college and university students.

• High school diploma or equivalent certificate required
• Minimum two year’s completion of bachelor’s degree preferred (rising junior or senior year students)

Actively pursuing degree in field related to perspective position required

Competencies:

• Demonstrates strong leadership as well as the ability to work as part of a team
• Ability to organize and prioritize to meet goals and initiatives
• Possesses conflict resolution and problem-solving skills
• Ability to multitask and balance multiple priorities
• Excellent communication skills with exceptional ability to provide and receive feedback
• Creates a sense of energy and excitement so that Team Members enjoy working on their team
• Strong situational flexibility and adaptation skills to accommodate various job conditions, expectations, and personalities
• Demonstrates initiative and a high work ethic
• Flexibility with schedule, available to work any time 24/7/365

Travel:

Travel required up to 40%

Physical Requirements & Working Conditions

• Able to lift up to 30 pounds
• Stand and walk for the duration of assigned shift
• Stoop, bend, twist, and reach
• Work around high and low temperature equipment (i.e., ovens, freezers)
• Exposure to gasoline, diesel, propane, and cleaning chemical fumes
• Exposure to various weather conditions and temperatures
• Climbing ladders
• Slip, trip, and fall hazards