IT Specialist (SYSADMIN/CUSTSPT), 12550492
This job will close when we have received 100 applications which may be sooner than the closing date.
Duties
- Serves as a senior IT Specialist providing specialized support of a wide range of technical and professional information Technology (IT) function supporting the J6 mission of enterprise desktop and end-user computing devices
- Provide multi-media support services and end user hardware support services to multiple DLA organizations with the CONUS Area of Responsibility
- Coordinate incident reporting and resolution with the subject-matter experts in other departments as well as other Help Desks and vendor technical support
- Configure, deploy, test, and repair hardware for end-users including CPU's, monitors, laptops, printers, scanners, and other peripheral devices
- Perform root cause analysis of Trouble tickets and make recommendations for resolution on a local and Enterprise level
- Perform Contracting Officer's Technical Representative duties in support of Service Desk Management to include analyzing, developing, scheduling, and coordinating IT projects and resources
- Monitor and evaluate contractors' adherence to cost, schedule, and performance