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IT Project Manager (APPSW), 12558684

This job will close when we have received 100 applications which may be sooner than the closing date.

Duties

  • Engages with DLA employees throughout the agency to coordinate participation in ServiceNow citizen development activities.
  • Facilitates the participation of non-IT DLA employees in citizen development low-code, no-code ServiceNow projects; assists participants with training registration, advancement through workshop activities, and value tracking of citizen development projects.
  • Serves as subject matter expert to non-IT DLA employees navigating the ServiceNow App Engine Studio.
  • Monitors and tracks customer development projects with DLA organizations to ensure platform governance and quality control.
  • Supports citizen developers through agile development methodology activities, user story definition, and prioritization.
  • Facilitates engagement between customers and technical subject matter experts to identify and document opportunities, assess impacts, and mitigate risks to development plans.
  • Serves as liaison to representatives throughout DLA to establish customer citizen development