Inside Sales Supervisor
Inside Sales Supervisor
Your Job
Chentronics is seeking an Inside Sales Supervisor to join our team in Norwich, NY. This role will be responsible for the growth and development of the Inside Sales team and will report directly to the Sales Manager. This individual will partner with and coach Inside Sales Account Representatives, leverage their comparative advantages and develop profitable long-term strategies in conjunction with our Outside Sales Team.
What You Will Do
- Oversee the day-to-day Inside Sales team’s activities
- Train the Inside Sales Representatives to take ownership of various customer relationships
- Drive and encourage transformation within the team
- Identify ways to profitably drive customer experience.
- Manage relationships with customer’s key decision-makers
- Respectfully challenge yourself and others to find innovative solutions and areas for improvement
- Identify and execute strategies with clear and effective communication with stakeholders
- Prospect new accounts and generate profitable incremental business
- Respond to customer inquiries for product information, availability, order status, pricing, and invoice reconciliation
- Be committed to continuous improvement, while maintaining positive attitude toward everyone’s ideas
Who You Are (Basic Qualifications)
- Prior experience in customer service, sales, or in managing customer relationships and/or accounts
- Experience in Microsoft Excel, Word & PowerPoint.
- Experience managing sales teams.
What Will Put You Ahead
- Experience working for a manufacturing company
- Previous supervisory or team lead experience
- Experience with Salesforce or other CRM platforms
- Associate's Degree or a minimum for five (5) years of experience in a sales or customer support role