Credit Collection Support

About the Role:

WEX Inc. is a leading and growing global provider of payment processing, information management and fleet card payment solutions. 

We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. If you are looking for a growing career, come be part of WEX today!

How You'll Make An Impact:

• Inbound/ Outbound Collection calls
• Working emails in a shared group inbox 
• Communicates effectively, orally and in writing, with customers to negotiate and obtain immediate payment and resolve delinquent account balances. 
• Engages in on-going education with customers on terms and conditions, alternative payment methods. 
• Ability to manage multiple portfolios and risk levels.    
• Utilizes judgment and experience to make decisions that effectively balance risk, quality, productivity, corporate objectives and customer retention. 
• Applies industry knowledge, departmental policies and procedures, and Fair Debt Collection Practices Act to make appropriate collection decisions. 
• Proficient use of multiple systems and collections tools to be able to reach a decision maker in the collections process. 
• Self-motivated, dependable and ability to work productively in a dynamic, high energy, rapidly changing environment. 
• Performs additional duties and participates in special projects as required.

Additional Knowledge, Skills & Abilities:

• Working knowledge of FDCPA and any other applicable Federal laws
• Basic accounting knowledge
• Effective oral and written communication skills
• Analytical skills 
• Sound decision making/judgment
• Flexible/Adaptable to change
• Detail Oriented
• Working knowledge of Google Sheets

Experience You'll Bring:

• High School Diploma with 1-2 years of experience in a related field
• At least one year of transportation industry customer support experience.
• Basic accounting and Skip Tracing knowledge
• Analytical skills
• Sound decision making/judgment
• Ability to maintain confidentiality of customer and company information
• Organized/Time Management ability
• Ability to be productive while maintaining quality
• Results-Oriented
• Self-motivated
• Must pass a successful background investigation

At WEX, we reward innovation, hard work and excellence. Benefits include:

• 401(k) Plan
•  Adoption Assistance
• Bonus Plan
• Dental Insurance 
• Vision Insurance
• Dependent Life Insurance 
• Employee Assistance Program 
• Employee Referral Award Program 
• Expedition - WEX’s Sabbatical Program 
• Extended Parental Leave
• Flexible Spending Accounts (Medical and Dependent)
• Health Insurance
• Life Insurance/AD&D
• Pet Insurance
• Paid Time Off(PTO)
• Short- and Long-Term Disability Programs