AI Operations Strategy Intern

This position is for a 10-week Summer Internship.  The Operations Strategy Intern will support within One Operations team.

This 2025 Summer Internship is for undergraduate students who have an anticipated graduation date between December 2025 and May 2026.  

This internship position is located in:  

·         East Providence, RI

Before applying, please keep in mind that our internship program does not offer any relocation assistance.  

To learn more about our summer internship program and the activities included, please visit https://www.santandercareers.com/students. 

Essential Functions: 

·         Supports (Artificial Intelligence) projects that have a high level of complexity and visibility/impact across the organization.

·         Assists in development of governance artifacts and presentations and maintains an understanding of overall business functions with in-depth knowledge of specific areas/functions and related activities as it relates to the operations AI portfolio.

·         Provides support for the performance monitoring, continuous improvement, and root cause analysis processes for piloted and/or deployed AI use cases across operations.

·         Provides support in development of business goals and objectives to leverage use of data and simplify processes.

Desired skills / Willingness to develop:

·         General understanding and curiosity of existing and emerging AI and Gen AI technologies (technical expertise is not explicitly needed)

·         Operations associated with a multi-channel contact center operation (chat, voice, digital)

·         Basic financial modeling skill, ability to craft a business case and conduct business prioritization.

·         Exception presentation skills, Ability to research, analyze, document, and present processes, performance metrics, governance and risk analysis that drive business decisions.

·         Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.

·         Advanced Microsoft Office skill, specifically power point and excel.

·         Process improvement and data driven root cause knowledge/skill/experience

Requirements: 

·         An undergraduate student with an expected graduation date between Fall 2025 - Spring 2026

·         Major in Business or related field

·         A cumulative GPA or 3.0 or above 

·         Excellent written and verbal English language skills 

·         Experience with Excel and PowerPoint 

·         Strong analytical and problem-solving skills 

·         Strong critical thinking skills 

·         Strong presentation skills 

·         Adaptability to work in a fast-paced market environment 

·         Solid professional and personal work ethic 

·         Ability to work independently on special projects 

·         Ability to work in an environment that supports employees from all backgrounds and fosters an environment of inclusion. 

Working Conditions: 

·         Extended working hours may be required as dictated by management and business needs. 

·         Travel to multiple facilities may be required. 

·         May be required to lift, push, or pull materials weighing up to twenty (20) pounds. 

·         May be required to sit and review information on a computer screen for long periods of time. 

·         May require repetitive motions of the hands and wrist related to writing and typing at an electronic keyboard. 

·         Corporate / satellite office role. 

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Salary: $52,000 - $52,00/year