Transfer Services Manager

Transfer Services Manager

Oregon State University

Department: Admissions (XEM)

Appointment Type: Professional Faculty

Job Location: Corvallis

Recommended Full-Time Salary Range: $44,000- $50,000

Job Summary:

The Office of Admissions is seeking a Transfer Services Manager. This is a full-time (1.00 FTE ), 12-month, professional faculty position located in Corvallis, Oregon. This position reports directly to the Associate Director of Transfer Admissions.

The Transfer Services Manager is a part of the OSU Transfer Admissions team and will support the primary mission of Oregon State University. This manager identifies and creates opportunities for increased partnership opportunities between the University and assigned target community colleges.

The Transfer Services Manager builds and maintains campus networks to advocate for and assist transfer students in finding needed resources.

The incumbent must be able to explain OSU policies, admissions criteria, registration processes, and financial aid application procedures. The TSM identifies systemic barriers faced by transfer students and works in conjunction with the Associate Director for resolution.

Working in collaboration with campus partners, the Transfer Service Manager’s support includes assistance with the application process, pre-transfer advising and course selection, transitional programming, academic program planning, and career planning (among other services). Further, support is provided on-site at the assigned community colleges, and OSU locations.

Travel is expected between assigned sites. Travel to other sites for community events and presentations within the assigned territory is expected on a more infrequent basis. Some travel is expected (as needed). Some evening and weekend work is required.

The TSM liaisons with HS Administrators to facilitate early college programs, they are the primary contact for partner high school and community college, students, and their families. The TSM works to educate campus on the needs of transfer students. Transfer Students are integral to OSU’s enrollment plan and critical to meeting current and future enrollment goals. The Student Services Manager for Transfer Students reports to the Associate Director for Transfer Admissions

Oregon State University is committed to maintaining and enhancing a collaborative and inclusive community that strives for equity and equal opportunity. All employees are responsible for helping to ensure that these commitments are achieved.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

• Top 1.4% university in the world
• More research funding than all public universities in Oregon combined
• 1 of 3 land, sea, space and sun grant universities in the U.S.
• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties
• 7 https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources that offer education, celebration and belonging for everyone
• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates
• 35k+ students including more than 2.3k international students and 10k students of color
• 217k+ alumni worldwide
• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a https://hr.oregonstate.edu/benefits/prospective-employee with benefits eligible positions that is designed to meet the needs of employees and their families including:
• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.
• Free confidential mental health and emotional support services, and counseling resources.
• Retirement savings paid by the university.
• A generous paid leave package, including holidays, vacation and sick leave.
• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.
• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

Future and current OSU employees can use the https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

45% TRANSFER STUDENT SUPPORT

• Use knowledge of OSU policies, timelines, admissions criteria, registration, articulation, and financial aid application procedures to advise transfer (including Degree Partnership Program and early college) students in person, electronically via email/virtual meetings, and on campus.
• Monitor progress of prospective undergraduate transfer students and enforce university and college academic standards and suggest corrective strategies and actions when necessary.
• Assist transfer students through a discovery process of personal interest areas and possible areas of study/majors.
• Help identify and connect transfer students to appropriate OSU and community college support resources/programs that will facilitate a seamless and timely transfer process and maintain communications appropriate for audiences from diverse backgrounds and cultural identities.
• Identify systemic barriers that transfer students face and work in conjunction with the Associate Director to seek solutions.
• Represent transfer student and university interests in resolving transfer issues.
• Work collaboratively with campus partners to provide consistent, orchestrated support.

20% RECRUITING AND PROGRAMMING

• Support the OSU transfer student recruitment strategy through the planning and execution of recruitment events at target community colleges, virtually, and on campus. Events include (but not limited to) tabling, classroom presentations, and information fairs.
• Coordinate with, and provide transfer admissions support to, OSU academic colleges and programs in their engagement with community college populations.
• Participate in the Oregon Transfer Days community college tour, representing OSU , Degree Partnership Program (DPP ) and Ecampus.
• Assist with Degree Partnership Program lab during OSU START (new student orientation). Participate in orientation sessions as needed.
• Possess and maintain a valid drivers license and satisfactory driving record.

10% PARTNERSHIP -BUILDING

• Work with community college administrators and Associate Director to explore/develop additional opportunities for formalized partnership (including access to recruitment space, community college databases, etc.).
• Provide regular communications with community college and related partners to maintain open dialogue and keep partners informed of progress and results of the partnership.

10% ADMISSION FILE REVIEW

• Provide holistic application review to transfer students (including the review of supplemental materials and insight resumes if provided) and recommend admissions decision recommendations as appropriate.

5% RECORDS , DATA MANAGEMENT , AND ADMINISTRATIVE DUTIES

• Maintain accurate notes and records of student meetings in Admissions CRM and other student information systems.
• Consult with OSU academic advisors to evaluate transfer credits for program requirements and track communications.

5% TRAINING

• Communicate consistently with community college partners and advisors, responding promptly to issues that arise.
• Participate in term meetings with partner institutions, provide relevant program updates and necessary training on procedures.

5% OTHER

• Other Duties as assigned.

What You Will Need

• Bachelor’s Degree in a related field.
• Minimum one year-full time professional experience working in a higher education student services role (or a related field including K-12 education or non-profit work) such as recruiting and admissions, advising, orientation, international programs, financial aid, career services, academic programs, or related fields.
• Demonstrated professional oral and written communication skills and ability to communicate with diverse audiences.
• Strong organizational/project management, public speaking, and event planning skills with keen attention to detail
• Demonstrated collaborative skills working with multiple stakeholders, both internal and external to an organization.
• Enthusiastic and strong motivation to promote student success.
• Ability to think clearly under pressure and demonstrate professionalism in working with a diverse clientele.
• Ability to interpret, apply, and explain complex information and handle difficult inter-personal situations with tact and diplomacy.
• Experience working with confidential information.
• Demonstrated ability to problem solve and adapt to ambiguity in a rapidly changing environment.
• Ability to utilize a computer and the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Demonstrated commitment to promoting and enhancing diversity, equity, and inclusion.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

What We Would Like You to Have

• A combination of experience in an administrative role in Admissions, Financial Aid, Registrar’s Office, Student Success, distance education/online learning or academic articulation, academic advising.
• In depth knowledge of transfer student issues.
• Experience as a transfer student.
• Proficiency in BANNER SIS , Slate, DegreeWorks or other CRMs
• Graduate degree in College Student Services Administration, Higher Education, Counseling, or another relevant field
• Previous experience with community college and/or transfer student populations (particularly in an academic advising or recruiting role)
• Demonstrated proficiency in a second language (Spanish preferred)

Working Conditions / Work Schedule

Typically, office work with moderate amount of travel required. Possible evening and weekends on occasion.

Special Instructions to Applicants

When applying you will be required to attach the following electronic documents:

1) A resume/CV; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

3) Other document 1 with your answer to the following question: As a Transfer Services Manager, how would you approach the unique challenges and opportunities faced by prospective transfer students at Oregon State University? Please briefly share your vision for creating a welcoming and supportive environment that facilitates their transition and success.

You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.

For additional information please contact: Rick DeBellis at Rick.DeBellis@oregonstate.edu or 541-737-2790.

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our https://hr.oregonstate.edu/careers/background-checks website including the https://hr.oregonstate.edu/careers/candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.

To apply, please visit: https://apptrkr.com/5618927

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