Customer Experience Associate, Pathway - New Graduates or Early Talent
About the team + role
The CXR Pathway Program serves as an entry point for diverse talent to build a career in financial services. The CXR Pathway will help you build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7 and Series 63 licenses to become a registered broker alongside your cohort. We demonstrate radical customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels.
As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible.
This application is for our early talent with an anticipated start date in January. We are looking for recent graduates or entry level professionals who have customer facing experience that are interested in becoming a Registered Representative through Robinhood's licensing and training program.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do
- CXR Pathway Program Outline:
- Introduction to Licensing (with paid study time)
- Foundational Training & Proficiency
- Completion of Licensing
- Registered Representative Training & Proficiency
- Team Alignment & Production, which will include the following:
- Delivering an outstanding customer experience for customers through chat, email, and phone channels
- Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating improved ways to serve our customers
- Growing your financial services expertise as you develop proficiency in a range financial concepts
What you bring
- Self-starter and ambitious learner who is comfortable with a fast-paced, evolving customer support landscape and embraces skill development through coaching, feedback, and goal setting
- Bachelor’s degree or experience working in the financial services industry is preferred
- Ready to demonstrate commitment and resilience over ~20 weeks to achieve both licensing completion and Registered Representative proficiency
- Able to exercise independent thought and judgment, adapt to new tasks, and able to prioritize tasks in a multi-task environment
- Excellent written and verbal communication skills with a passion to support customers through various channels
- Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Schedule flexibility as we evolve to meet the growing demands of our customers (future shift assignment may include evenings and weekend hours)
- Existing FINRA licenses are preferred
- Experience working in a customer support environment is preferred
What we offer
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. You can view comp zones for our US office locations in the chart below. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
US Zone 1: Menlo Park, CA; New York, NY; Seattle, WA; Washington, DC
$22-$22 USD
US Zone 2: Denver, CO; Westlake, TX; Chicago, IL
$22-$22 USD
US Zone 3: Lake Mary, FL
$21-$21 USD
Click here to learn more about Robinhood’s Benefits.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review Robinhood's Privacy Policy please review the specific policy applicable to your country.