Training Specialist - Information Systems

OVERVIEW:

To support the use of computer software; to prepare documentation of software and its uses; and to develop training programs in the use of software applications.  

QUALIFICATIONS:

• High School education required and minimum one year experience developing and delivering computer-related training
• Strong computer software skills with proven expertise utilizing MS Office Suite software
• Expertise in training and the methods involved in learning and instruction and developing effective and creative curriculum
• Ability to communicate effectively (verbal and written) with district personnel of all levels
• Ability to organize, prioritize, assume responsibility, problem solve and meet deadlines while working under pressure and with minimum supervision
• Knowledge and experience in the use of district administrative computing procedures preferred

DUTIES AND RESPONSIBILITIES:

• Develop curriculum, course materials and lesson plans for district personnel in the use of various software packages and district student-based applications
• Provide training and technical support in a classroom environment
• Provide phone and/or remote desktop support, as part of a call center, for district personnel in the use of the district’s student information system
• Assist Information Systems staff and district personnel in the preparation of course materials and in the maintenance of current training materials to keep documentation current
• Review technical material and rework for district personnel and general audience comprehension and usage
• Establish course calendars/descriptions to be distributed electronically to district personnel
• Assist in the coordination of the use and availability of the district’s PC Lab with other departments; assist Information Systems staff in the maintenance of the PC Lab
• Create and update administrative training web site
• Research new training techniques and suggest enhancements to existing training programs
• Train computer software applications and other newly developed technology products; identify training needs, instructional materials and support resources
• Perform software application troubleshooting
• Regular and on-time attendance required
• Perform other related duties, as assigned, to ensure the efficient and effective functioning of the work unit

 ADDITIONAL DUTIES:

• Assist and interface with Information Systems and other district personnel to research, identify and report software bugs
• Assist other personnel as may be required for the purpose of supporting them in the completion of their work activities