Claims Service Specialist, Commercial & Personal Insurance - Potential for Hybrid Work

Join our Stevie Award Winning Team at HUB International!

When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services.

In addition to winning the Gold Stevie Award for Employer of the Year in 2023, HUB is honored to be recognized by Forbes as one of America’s Best Large Employers in 2024.  HUB also won the Insurance Business America’s 5-Star Diversity, Equity, and Inclusion Award for the past two years.  Becoming a part of HUB means that you have the opportunity to thrive in a diverse, entrepreneurial, and fast paced team environment supported by over 19,000 professionals in 600 offices across North America.

We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.

What You Bring:

You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB’s entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent.

We currently have an opportunity for a Claim Service Specialist to join our team in our Ellicott City, MD office.

The selected employee be responsible for communicating with clients, reporting and updating status of personal lines automobile and homeowners and commercial lines property and casualty claims activity in accordance with the practices, policies and procedures of the Company.

Job Responsibilities:

• Provides advocacy for small, middle market, and high-profile clients reporting claims activity.
• Decides based upon circumstances for each Personal Lines loss whether to personally handle for report to insurer via Accord Notice or, to Warm Transfer / release insurer claims 800 line.
• Provide follow up with claim acknowledgments and adjuster assignments.
• Refer emergency restoration service contractors/ and or adjusters as needed on property losses.
• Inputs general claim information in agency management system and diary appropriately for status.
• Notifies management of large loss activity in accordance with procedures.
• Acts as in-house resource and communicates proactively with clients, production and service staff, claims team and management.
• Expeditiously responds to producer inquiries.
• Directly handles most Commercial Lines claims activity and reports to the appropriate insurer in accordance with insurer guidelines and our set procedure.
• Maintains diary for follow-up and documentation in agency management system.
• Communicates verbally and via email with insurance company claim adjusters till resolution of claim.
• Reviews carrier coverage position correspondence and concur/ dispute appropriately.
• Navigates the various insurance company online claims websites and databases to obtain information.
• Prepare and provide quarterly claim reviews for Commercial clients along with participation from carriers.
• Participate in the claim after hours program as part of the servicing team.
• Acts as an advocate for clients on all lines of claims with the assigned carrier.
• Educates staff and clients on various claim administration issues.
• Other responsibilities as assigned by the Regional Claims Manager.

Qualifications:

• Experience with personal and commercial lines claims.
• Proficiency with claims reporting, advocacy, status and reserve adjustment concerns.
• Proficiency with Microsoft Office Products.
• Excellent organizational, interpersonal communication skills and ability to work in a team environment.

What We Offer You:

At HUB International we want you to achieve an even work-life balance, and our benefits package allows you to manage your health, wellness, and financial future. HUB International will foster your learning, support your endeavors, and encourage your growth. We provide opportunities for career-driven individuals to move upward in our organization. Our successes breed your opportunity!

Benefits you may enjoy working at HUB International Mid-Atlantic, Inc:

• Medical, Dental, Vision and Prescription Drug Coverage
• Health Plan Reimbursement Program
• Health Savings Account (HSA)
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Comprehensive Wellness Program
• Flexible Spending Accounts (FSAs)
• Life and Disability Plans
• Long-Term Care
• Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!
• Low-Cost Loan Program and Student Loan Resources
• Vacation, Holiday, Sick, and Personal Time Off
• Comprehensive Onboarding
• Continuing Education
• Flexible Work Arrangements
• Dress for Your Day Dress-Code

Employee Resource Groups and Voices of HUB Employee Groups:

All HUB employees have an opportunity to get personally involved in our efforts to be an inclusive company where everyone is heard, valued, respected and everyone can be their authentic selves. An easy way to get involved is to join one of our Employee Resource Groups (ERGs) or one of the Voices of HUB Employee Groups.

Currently we have two ERGs:

• HUB Women Network
• HUB Black Inclusion Network

Our Voices of HUB Groups are:

• Asian Pacific Islander Voices
• Hispanic Voices
• HUB Young Professional Enrichment (HYPE)
• Indigenous Voices
• Pride Voices
• Military Veterans/Military Spouses & Families Voices

Employees engaged in these groups all have an interest in raising awareness at HUB supporting the three-pronged D&I Strategy:

• Talent – the attraction, recruitment, and hiring of the best diverse talent;
• Culture - creating a culture of Inclusion and Belonging; and
• Community - having a diverse lens to the societal impact that we have in communities through volunteerism and philanthropy.

APPLY TODAY!