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Operations Center Representative (2nd Shift)

Ascent LLC
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Ascent, LLC is a leading provider of comprehensive solutions for the planning, design, engineering, development, and operation of data centers and other mission critical facilities. Headquartered in Saint Louis, MO, Ascent specializes in powerful, efficient, and technologically advanced mission critical facilities and offers clients a broad range of delivery models spanning shell & core, build-to-suit, turnkey, and outsourced critical systems operations. Founded in 1998, Ascent provides a full spectrum of fast-track services that include project programming, design management, facility assessment, development and construction management, commissioning, and ongoing maintenance operations. Today, Ascent focuses on providing clients with innovative solutions and services yielding the highest levels of operational autonomy, efficiency, and control. Ascent’s clients include some of the most demanding mission critical organizations spanning multiple industries, Fortune 500 firms, and service providers.  Our business is growing fast and we are currently seeking a talented Operations Center Representative.

 

TITLE:   

Operations Center Representative

 

LOCATION: 

St. Louis, MO

 

SHIFT: 

2nd Shift (4:00 pm - 12:00 am)

 

RESPONSIBILITIES:

 

  • Answer calls from technicians, vendors, and clients in a 24/7 Operations Center
  • Modify service order tickets with updated information while providing the highest level of client interaction
  • Escalate calls based on urgency of the emergency issue
  • Document transactions and interactions with customers and vendors in multiple systems
  • Monitor and respond to high volume e-mail while providing the highest level of customer service
  • Dispatch technicians to data center and hub locations nationwide
  • Ability to adapt to changing procedures and processes while following escalation procedures and established protocols
  • Become proficient in the use of software packages the Ascent Operations Center (AOC) utilizes on a day-to-day basis
  • Attend group meeting to discuss AOC processes and procedures
  • Additional duties as assigned

 

QUALIFICATIONS:

  • High School Diploma or GED required
  • Bachelor’s degree in a Business Administration or other related field preferred
  • 2+ years of experience in a fast-paced environment such as retail or clerical/administrative experience preferred
  • Excellent customer/client interaction, verbal and written skills, and prioritization skills
  • Prior experience with relaying detailed, time-sensitive information in professional email format
  • Eager and motivated individual who excels in a team environment
  • Excellent communication skills to interact professionally with teammates, clients, technicians and vendors
  • Strong Attention to detail is required for this position
  • Ability to multitask in a fast-paced position, and prioritize situations and tasks as needed
  • Ability to navigate quickly through databases and spreadsheets to access pertinent information
  • Proficient in MS Office Package
  • Experience in change management or work order management software, preferably Remedy, is a plus
  • A knowledge of critical and non-critical equipment including Uninterruptible Power Supply (UPS),  Power Distribution Units (PDU),  Emergency Generator, Fuel Oil Systems, Circuit Breakers, Substations and Computer Room Air Condition Units is a plus

 

This position reports to the Operations Center Manager. 

 

 

All interested candidates should visit www.ascentcorp.com and select the Why Ascent / Careers tab to apply for the position or submit resume to humanresources@ascentcorp.com.

 

Ascent, LLC offers a full benefits package including medical, dental, vision, STD/LTD, life insurance, 401(k), PTO, paid holidays, casual work environment and more.

 

Ascent, LLC is an Equal Opportunity Employer.  We are committed to harboring an inclusive and diverse work environment and welcome all qualified applicants regardless of race, age, gender, sexual orientation, gender identity, religion, disability, national origin, protected military or veteran status, or any other status protected by the laws or regulations in the locations where we operate.  These terms apply to all stages of employment with our company.  Ascent, LLC actively works to create an inclusive environment where all of our employees can thrive, and we understand that having a wide range of experiences, viewpoints, and backgrounds help to make us both a stronger employer and a stronger business.