Coffee Shop Associate
Essential Job Functions:
• Create an environment that enables customers to feel welcome, important and appreciated by answering
questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and
make suggestions about products.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering
questions regarding products sold within the department and throughout the store.
• Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment.
• Tender transactions using company best practices.
• Offer product samples to help customers discover new items or products for which they inquire about.
• Inform customers coffee shop specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as
possible) to prevent shrink.
• Recommend coffee shop items to customers to ensure they get the products they want and need.
• Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company
guidelines.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Properly use kitchen equipment, espresso machine, blender , computerized scale, steamer, etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store
manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation