Great Wolf's Summer Hospitality Internship Program

The Great Wolf Summer Hospitality Internship is a 10-week program that provides college students with meaningful experience that compliments their current coursework. Through an experiential and structured approach to learning, interns will gain real-life experience in the hospitality and entertainment industry. The program will include a job shadow week to provide exposure and learning of other disciplines across the brand. At the end of the program, participants will also complete a term project and present to the lodge leadership team. Upon successful completion of program, interns will be considered for future internships, full-time positions and/or Great Wolf’s Management Development Program (MDP).

The 10-week program will include:

• 10-weeks in a frontline position in disciplines such as: Guest Services, Housekeeping, Retail & Attractions, or Food & Beverage
• 1 job-shadow week to experience different disciplines not included in the rotation as well as exposure to HR, Sales and Aquatics disciplines
• A meaningful project to execute and present to the lodge leadership team at the conclusion of the program
• On-the job, self-paced and classroom style learning for your assigned discipline (no prior experience required!)
• Opportunity to network with program participants within your lodge and across the company
• Professional development and targeted growth opportunities in hotel/resort operations, leadership experience and business acumen

What you will gain:

• Gain real-life experience and on-the job training for key frontline positions
• Experience creating, preparing and presenting to a leadership team
• Exposure and visibility to the lodge leadership team and Management Development Program (recent college grads) leaders
• Frequent feedback and coaching to support your growth and development throughout the program and beyond
• Opportunity to work and learn from a diverse set of pack members and leaders
• Training and development focused on your personal and professional development as well as key competencies in the hospitality and entertainment industry

Responsibilities:

• Handles the day-to-day responsibilities of key frontline roles such as Front Desk Agent, Room Attendant, F&B Attendant, Server, Retail & Attractions Attendant, Entertainment Ambassador etc.
• Complete assigned project and present to lodge leadership team
• Participates in a professional development series to develop both soft and technical skills
• Maintains a work area that adheres to the highest standards of cleanliness, presentation and service
• Enhances the guest experience through providing exceptional customer service
• Adheres to daily operating and safety procedures
• Regular, dependable attendance and punctuality

Required Qualifications:

• High School diploma or equivalent
• Current enrollment in an Associate's degree or Bachelor's degree program
• Available to complete at minimum a 10-week program (May to August)
• A cumulative 3.0 GPA minimum
• Experience utilizing basic math skills with ability to add, subtract multiply and divide
• Excellent written and verbal communication skills
• Ability to read, write, and interpret instructional documents such as reports and procedure manuals
• Ability to work a flexible schedule based on department and store/company needs
• Schedules will include working evenings, weekends and holidays
• Must have unrestricted work authorization in the US
• No housing or relocation will be provided

Preferred Qualifications:

• Passion for service
• Intellectual curiosity, positive attitude, self-motivation, and curiosity about developing a modern family vacation business
• Pursuing a Bachelor's degree in hospitality, business or a related field

Physical Qualifications:

• This position involves regular walking, standing, hearing, and talking.
• May involve stooping, kneeling, or crouching.
• May involve close vision, color, vision, depth perception, and focus adjustment. Involves use of hands and fingers for typing on keyboard and using a mouse.
• Ability to lift up to 30 pounds.