Office Specialist 2

Office Specialist 2

Oregon State University

Department: Ext Klamath Co Office (TEX)

Appointment Type: Classified Staff

Job Location: Klamath Falls

Recommended Full-Time Salary Range:

Job Summary:

This recruitment will be used to fill one full-time Office Specialist 2 position for the Division of Extension and Engagement’s Extension Klamath County Office at Oregon State University (OSU ).

This Office Specialist 2 (OS2) position is based at the Oregon State University Division of Extension and Engagement’s (division) Extension Service Klamath County Office in Klamath Falls, Oregon. The mission of OSU Extension Service is to engage the people of Oregon with research-based knowledge and education that strengthen communities and economies, sustain natural resources, and promote healthy families and individuals.

As a team member, this OS2 provides general, marketing, and technical support for the OSU Extension Klamath County office as assigned. This includes providing excellent and empathetic customer service while engaging in culturally appropriate and inclusive communication. The OS2 must know all facets of the OSU Extension Klamath County Office and is expected to independently organize and prioritize a demanding and complex workload, monitor progress, and adapt to changing needs. In addition, this OS2 should have general knowledge of database management, web-based software programs, and web contents maintenance software and be proficient with computer software such as or similar to Microsoft Office Suite.

The division has built the capacity and expectation for employees to use digital communications and technologies in the modern-day workplace. This reflects the division’s demonstrable commitment to using digital communications tools and changing technologies as a primary way to raise Oregonian’s awareness of and engagement with our organization, programs and resources.

About Klamath: Klamath County is one of 36 counties in Oregon and is in south central Oregon. The faculty, staff, and trained volunteers of the OSU Extension Service in Klamath County work alongside local partners to provide educational workshops, activities, and services tailored to the unique industries, natural resources, and people in the Klamath County communities. To learn more about OSU Extension Klamath County, visit: https://extension.oregonstate.edu/klamath.

About the division:

The Division of Extension and Engagement (division) is core to Oregon State University’s mission. The Division helps create real solutions and positive impact across Oregon and beyond. The division is aligned under the leadership of the Vice Provost for Extension and Engagement. To learn more about our division and its core units and initiatives, please visit: https://engagement.oregonstate.edu/.

Oregon State University strives to ensure that all educational programs, services, activities, and materials we offer to the public are identified, developed, delivered, and evaluated in an accessible, inclusive, equitable, and socially just manner. OSU division’s educational programs, services, activities, and materials are available to all people. OSU division prohibits discrimination in all its programs, services, activities, and materials. All employees are responsible for and expected to comply with Civil Rights obligations and actively work to expand access to all eligible populations.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

• Top 1.4% university in the world

• More research funding than all public universities in Oregon combined

• 1 of 3 land, sea, space and sun grant universities in the U.S.

• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

• 7 https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources that offer education, celebration and belonging for everyone

• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

• 35k+ students including more than 2.3k international students and 10k students of color

• 217k+ alumni worldwide

• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a https://hr.oregonstate.edu/benefits/prospective-employee with benefits eligible positions that is designed to meet the needs of employees and their families including:

• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

• Free confidential mental health and emotional support services, and counseling resources.

• Retirement savings paid by the university.

• A generous paid leave package, including holidays, vacation and sick leave.

• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

Future and current OSU employees can use the https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

45% – General Office Support

• Provides backup support and other assigned support tasks for the OSU Extension Klamath County Office.

• Assists with answering telephones, screening and directing calls, and taking messages. Assists callers and office visitors by providing accurate information and referring to appropriate personnel. This includes communicating with individuals who have varying backgrounds and communication styles.

• Assists other office support personnel and Administrative Office Manager as needed.

• Serves as Front Office resource for Extension equipment.

• Assists with providing support for the educational programs.

• Assists with processing travel reimbursements and other financial transactions as needed.

50% – Marketing Support

• Utilizes OSU’s content management system to provide support and maintain the OSU Extension Klamath County webpages and social media by keeping the contents updated, current and user-friendly, working with the appropriate OSU departments, including the division’s Communications and Marketing unit, as needed.

• Manages the contents of the Extension webpage/Facebook and other digital marketing media.

• Provides digital marketing, including script editing.

• Attends OSU Extension Klamath County and community partner events as assigned to capture marketing and promotional images and video. Travel/driving will be required.

• Supports remote workshop programming, including video editing.

• Develops culturally inclusive and socially cognizant materials that ensure communication to a broad and diverse audience, as part of the Klamath team.

• Ensures diversity of images, identities and perspectives represented in photos, artwork, and printed materials, working with the OSU division’s Access, Compliance, and Inclusive Innovation unit.

• Ensures the accessibility of marketing materials, including language access and formats.

• Provides live stream assistance and operates the audiovisual equipment.

• Coordinates radio advertisements and digital marketing promotions, including scheduling.

• Coordinates Klamath County Extension Newsletter, including curating content, development of subscription base, and delivery of digital newsletter.

• Follow OSU and division brand guidelines, digital publishing standards and digital contact management data integrity practices for programmatic communications, marketing and engagement.

5% – Other Duties

• Performs other duties as assigned by the Administrative Office Manager or Regional Director.

• Attends training opportunities to build basic knowledge and consistent skills to use digital communications, marketing and engagement technologies to assist program faculty as relevant to position duties.

• Participates in professional development programs aimed at serving broad and diverse populations, particularly those that have been historically underserved.

• Assists the Administrative Office Manager with ensuring a safe, welcoming, and respectful environment for all Extension and Engagement constituents and clients.

• Provides excellence and empathetic customer service while engaging in culturally appropriate and inclusive communication for all.

What You Will Need

• Experience with website content editing.

• Excellent customer service skills to broad and diverse groups with varying backgrounds.

• Detail oriented.

• Experience with record keeping.

• Proficient in using networked computers, including software such as or similar to Microsoft Office Suite and spreadsheets.

• General knowledge and ability to use computers, including proficiency with information technology, professional office software and collaborative work platforms.

• Ability to learn and adapt to using multiple forms of digital communication systems, including websites, email newsletters, social media, and other tools in a changing technological environment.

• Ability to work independently with minimal supervision.

• Ability to make independent decisions and recommendations that align with policies, rules, and procedures.

• Ability to engage and communicate successfully and inclusively, both in writing and verbally, with a broad and diverse audience in a culturally responsible manner.

• Ability to maintain confidentiality and professionalism.

• Ability to work as a collaborative member of a team.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

This position requires driving a university vehicle or a personal vehicle on behalf of the university; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver’s license in their state of residence, be determined to be position qualified and self-report convictions as per University Policy 05-030.

What We Would Like You to Have

• Bilingual (English and Spanish) and Bicultural. Demonstrated ability to engage Spanish-speaking audiences through the utilization of bi-literate and bicultural skills.

• Ability to incorporate use of web, social media, newsletter or other digital technologies in program development or outreach activities.

• Ability to serve as a resource person.

• An understanding of information technology such as computer hardware, software, peripherals, IT devices, and software installations/upgrades to coordinate those with OSU Information Technology for off-campus locations.

Working Conditions / Work Schedule

• Ability to lift and move 50 pounds or more of equipment and educational materials.

• Ability to work in environments where livestock and animals are present, including outdoor and indoor settings.

• Ability/access to travel to attend events related to marketing assignment of this position.

Special Instructions to Applicants

To ensure full consideration, applications must be received by September 4, 2024. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.

Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position.

Equivalent required experience is based on full-time equivalent (40 hours per week).

PLEASE NOTE : If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties.

Typically, the starting salary is at the lower end of the salary range.

For additional information please contact: Tara Gallagher, tara.gallagher@oregonstate.edu

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our https://hr.oregonstate.edu/careers/background-checks website including the https://hr.oregonstate.edu/careers/candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.

To apply, please visit: https://apptrkr.com/5574422

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