Product Specialist Internship
About JLL Technologies
JLL Technologies (JLL/T) is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people, and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.
About the Program
The Product Support Apprenticeship program is a 6–12-month program where you will get on- the- job experience in data cleansing, product support, and exposure to courses to more broadly understand product management. Through this program you will develop the skills and technology expertise necessary to be competitive for our entry level roles on the product support team.
As a Product Specialist Intern, you will support the Leasing and Capital Markets Technology Group in driving high quality product support across business lines. You will be responsible for supporting the product experts that work with Leasing and Capital Markets Product end users and internal JLLT stakeholders, which encompasses JLL’s entire $18B business.
As a Product Specialist Intern, you will be responsible for:
- Organizing, updating, and maintaining documentation of processes and workflows supporting Leasing or Capital Markets Technology Group Products, including: user facing support, end to end product support, UAT Testing, Enhancement/Defect prioritization, system outage protocols, and communication templates.
- Audits and maintains business application best practices to ensure efficiency and accuracy in the capture of relevant business line data of Leasing or Capital Markets.
- Responds as the first line of defense to support cases/chats/phone calls from users of supported product(s)
- Shepherds the workflow of escalations with the technology teams, while maintaining a seamless experience for the end-user
- Documents case resolution and leverages existing documentation to ensure a consistent experience for users
- Works with other product/portfolio specialists to actively improve messaging consistency and efficiency of resolution
- Champions data integrity, monitors user facing data quality issues and works closely with Data Management team to resolve, communicates back to users
- Completes ad hoc administrative requests in support of the product and portfolio specialist
Program Details
- Duration:6 -12 month internships
- Hours: 32 hours a week
- Location: Remote or Chicago, IL
Soft Skills
- Commitment to excellence in customer service/support
- Excellent interpersonal, communication, problem-solving and organizational skills
- Driven by sense of urgency with the ability to uphold swift response times
- Ability to work independently, unsupervised, and as a team player
- Dedicated to continuous learning
Qualifications
- High School degree or equivalent program required; pursing Associate degree and/or trade school program in related field preferred (Customer Service/Success, Real Estate, Computer Systems, Finance/Accounting)
- Customer service/support experience preferred (example service industries: retail, call support, food and beverage)
- Comfort with documentation tools or willingness to learn (Confluence, as an example)
- Intermediate Knowledge of Microsoft office (Word, Excel, Outlook)
- Willingness and ability to learn new or tangential technology products to supported product(s)