Community Engagement Coordinator
Do you enjoy working in sales and customer service roles? Join our team at Sun Communities and embark on an exciting new opportunity! We are looking for a Community Engagement Coordinator to assist with scheduling property and occupancy tour appointments. If you have customer service experience, we want to talk to you!
OVERVIEW
As a Community Engagement Coordinator you'll handle all tasks associated with scheduling and confirming upcoming occupancy tour appointments between prospective residents and Community Managers. You'll also assist the customers with community selection based on their desired geographic location and community amenities.
JOB DUTIES
- Communicate, manage and report on all assigned Salesforce-based marketing campaign leads.
- Coordinate and confirm upcoming occupancy tour appointments between customers and Community Managers based on available inventory of property and customer’s needs.
- Document the results of home tours within Salesforce.
- Review available homes in the property’s inventory with Community Managers.
- Partner with the Salesforce administrator to ensure leads are being properly routed from all external sources and report any Salesforce issues back to the administrator.
- Reschedule appointments as needed.
- Meet and/or exceed individual and team goals as assigned on a daily, weekly, and monthly basis.
- Adhere to all company policies regarding inbound and outbound calls.
- Other duties as assigned.
REQUIREMENTS
- High School Diploma or GED
- Minimum of 1 year sales and customer service experience
- Ability to fluently read, write and speak English and Spanish
- Excellent customer service and organizational skills
- Strong interpersonal and communication skills
- Basic computer proficiency skills including the ability to use Microsoft Office Suite, email and internet