Campus Center Operations Team Member

• Position Title: Campus Center Operations Team Member
• REQUIRED Availability Hours/Week: MUST have a minimum of 10 hours of availability per week (15 hours preferred).

**For International Students – If you currently hold another position for which you are paid by the university, that position must not require you to work more than 10 hours each week if you wish to be considered for a job on the Campus Center Operations team. Please consider this before you apply for this job.    

• Department/Office: Campus Center
• Hourly Wage: Starting at $11.00

**Candidates with a Federal Work Study award are preferred. Students without work study may also apply.

• Supervisor: Evening and Weekend Operations Supervisor

General Purpose:

The Operations team member is responsible for set-up and teardown of furniture and technology equipment for meetings and events held within the Campus Center. 

Essential Duties & Responsibilities:

Event & Meeting Set-Up

• Set-up and teardown of furniture and other equipment in meeting and event space as outlined by a set-up worksheet and room diagram
• Set-up and teardown of technology equipment for events and meetings in the Campus Center
• Ensure proper care, movement, and storage of all equipment such as tables, chairs, cables, speakers, etc.
• Maintain a daily understanding of events taking place in the building in order to assist with daily management

Customer Service

• Provide high quality customer service to all clients and guests
• Unlock meeting rooms and greet clients at arrival
• Provide basic meeting room AV instruction to clients
• Utilize problem-solving skills to find creative solutions that work for both the client and Campus Center

Other

• Maintain facility cleanliness by routinely wiping down tables and chairs in meeting rooms
• Work special event shifts as needed
• Attend all area team and all-team meetings and training sessions
• Other duties as assigned

Minimum Qualifications:

Availability, Education, and Experience:

• Candidate must have a minimum of 10 hours per week of work availability (15 hours per week preferred).
• Candidate must have at least a 2.0 cumulative GPA (unless they are a first semester, first-year student) and be in judicial good standing at the time of application.
• Candidate and team members must be enrolled at IU Indianapolis to be hired and must maintain enrollment during employment.
• Candidates with a Federal Work Study award are preferred.

Knowledge, Skills, and Abilities:

• Ability to make independent decisions, when necessary, to guide projects to completion
• Ability to propose recommendations and solutions to complex problems
• Ability to work with minimal supervision
• Ability to move and set up furniture (up to 50lbs)
• Skills in delivering exemplary customer service
• Strong time management and interpersonal relationship skills
• Skill in applying concepts and knowledge to solve complex problems
• Skill in communicating information to diverse constituents using an educational approach

Knowledge, Skills, and Abilities Gained in this Role:

As a result of employment, the team member will be able to demonstrate each of the Profiles of Learning for Undergraduate Success (Profiles). Below are specific sample learning outcomes based on the Profiles.

Profile 1: Communicator

Operations team members display qualities of a Communicator by/through:

• Interacting with clients, faculty, staff, students, and guests utilizing the Campus Center
• Translating written and pictorial set-up information into fully executed event and meeting set-ups
• Articulating the needs and wants for events through spoken word and written dialogue

Profile 2: Problem Solver

Operations team members display qualities of a Problem Solver by/through:

• Adapting event and meeting spaces when issues and concerns arise from clients or Campus Center professional staff
• Consulting with other staff members to handle any challenges that may arise on shift

Profile 3: Innovator

Operations team members demonstrate qualities of an Innovator by/through:

• Offering solutions to clients through past event expertise
• Adapting to new situations that are presented on a daily basis
• Utilizing creative elements through space management
• Working under minimal supervision

Profile 4: Community Contributor

Operations team members display qualities of a Community Contributor by/through:

• Assisting in the set-up and teardown of events for events that represent a diverse campus community
• Cultivating meaningful relationships with fellow staff, students, and Campus Center guests
• Increasing cultural awareness through interaction with events representing a diverse campus community