Personal Account Executive

GENERAL PURPOSE:

The Account Executive in Personal Lines is responsible for cultivating, growing and retaining client accounts.

ESSENTIAL JOB RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Manages a book of business with high level of service to ensure retention and client satisfaction.
• Drives the renewal process, working closely with the Risk Advisors and Account Manager, as needed.
• Responsible for maintaining a 95% policy and premium retention on an annual basis for the client book assigned to them as well as assist in maintaining that same level of retention for the entire Personal Lines client book.
• Refers current and prospective clients to other services within to Hummel Group.
• Leads and directs exposures of clients and prospects, quoting, review insurance company quotations, prepares proposals, and presents the proposals.
• Takes advantage of every available opportunity to develop new accounts and new lines of coverage for existing accounts.
• Communicate with underwriters regarding eligibility or other changes that need to be addressed to maintain profitability for the carrier and agency. This may involve rewriting policies or making changes to the policy.
• Responds to sales and service requests. Same day follow-up is expected.
• Responsible for setting up annual reviews for clients to ensure client satisfaction.
• Supports and adheres to agency goals and objectives to place and retain business with our clients.
• Supports and adheres to procedures to minimize the agency’s error and omission exposure.
• Provides outstanding customer service, teamwork and assist others in acquiring and perfecting these skills.
• Serves as a backup to sales and claims staff, as needed.
• Travels offsite to meet with clients and insurance company underwriters.
• Other job duties as assigned.
 

REQUIREMENTS:
Education or Experience
• Must have extensive knowledge of Personal Lines products and previous experience in personal insurance accounts.
• College Degree is preferred.
• Must obtain State of Ohio licensure for property and casualty with 90 days of employment.
• Must maintain ongoing education for keep licensure current.
• Must have a current driver license and an insurable driving record.
• Requires possession of or plan to obtain CIC designation.
 

Working Environment/ Physical Activities

• General Office work environment.

• Requires regular use of arms, hands and fingers.

• Frequently required to sit for extended periods of time, reach with arm and hands, stand, walk, stoop, talk and hear.

• Required to lift and/or move up to 10 pounds.
 

HIPAA Compliance
This position may have access to Protected Health Information (PHI) and Electronic Protected Health Information (ePHI). Employee will be responsible for following guidelines of the HIPAA Confidentiality Agreement.
 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job. The employee is expected to perform those duties listed as well as other related duties directed by management.