IT Support Intern

Responsibilities: 

• Provide technical support to end-users, including troubleshooting hardware and software issues and assisting with system configurations.
• Assist in setting up, installing, and maintaining computer systems, networks, and peripherals.
• Collaborate with IT team members on technology projects, such as software deployments, system upgrades, and network enhancements.
• Monitor and respond to helpdesk tickets and inquiries promptly, ensuring excellent customer service and resolution of issues.
• Assist in maintaining IT documentation, including user manuals, system configurations, and network diagrams.
• Jira administration and workflow development.
• Research emerging technologies and industry trends to contribute to continuously improving IT processes and procedures.
• Participate in IT meetings and training sessions to expand knowledge and skills in various technology areas.
• Perform basic administrative tasks in Microsoft 365 environments, such as Azure/Entra, InTune, SharePoint, and Teams.
• Manage user and device accounts in the on-premise active directory and Microsoft Entra.
• Assist with hardware inventory management.
• Perform additional duties as assigned.

Requirements:

• Enrolled in a degree program in Information Technology, Computer Science, or a closely related discipline.
• Basic knowledge of computer hardware, operating systems, and networking principles.
• Strong analytical and problem-solving abilities with a keen interest in learning new technologies.
• Excellent communication and interpersonal skills, capable of effective teamwork.
• Proficiency in Microsoft Office suite and basic troubleshooting skills.
• Previous experience with computer hardware assembly, software installation, and system configuration is advantageous.
• Familiarity with Jira Administration and workflow development.
• Ability to prioritize and manage tasks efficiently in a dynamic, fast-paced setting.
• Motivated to gain practical experience and actively contribute to significant projects.

*Only hiring HUBZone eligible candidates. Please check your eligibility on HUBZone Map (sba.gov).

HUBZone:

We encourage all candidates who live in a HUBZone to apply. You can check to see if you address is located in a HUBZone by accessing the SBA HUBZone Map.

EEO Employer:

RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

The hourly rate for this position is $15 per hour. Actual compensation will depend on a range of factors, including but not limited to the individual’s skills, experience, qualifications, certifications, location, other business and organizational needs, and applicable employment laws. The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package for employees. RELI Group provides a variety of additional benefits to its employees. For additional details on the benefits that RELI Group offers click here.