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System Support (Management Analyst 1)

Clackamas County

Job ID: 107565

Location: Oregon City, Oregon

Full/Part Time: Full Time

Regular/Temporary:Regular

CLACKAMAS COUNTY CORE VALUES

Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:

• Service
• Professionalism
• Integrity
• Respect
• Individual accountability
• Trust

By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.

https://www.clackamas.us/countyadmin/spirit

Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.

CLOSE DATE

This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, August 20, 2024.

PAY AND BENEFITS

Annual Pay Range: $66,387.83 - $84,239.67

Hourly Pay Range: $31.917226 - $40.499840

Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.

Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.

We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.

Employee benefits become effective the first of the month following an employee's date of hire.

Attractive benefits package and incentives for employees in regular status positions are detailed below.

Generous paid time off package, including:

• 12 hours of vacation accrued per month

• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with https://dochub.clackamas.us/documents/drupal/a51ff5d3-d243-49ba-aa11-15324f4c0bf8! This means you have access to vacation time at time of hire.

• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year

Other Benefits:

• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):

• Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• OPSRP members get vested after five years of contributions or when they reach age 65

• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)

This is a full time County position represented by the Employees' Association.

https://dochub.clackamas.us/documents/drupal/1e311321-f9ff-4daa-8753-bbdfb4e8d1b4

http://www.clackamas.us/des/benefits.html

JOB DETAILS AND QUALIFICATIONS

Clackamas County's Behavioral Health Division is seeking a technology focused, problem-solver to join our team as a System Support (Management Analyst 1). The main objective for this position is to provide ongoing system support for electronic health record systems (DrCloud) for all staff levels. This position will create forms, submit and track requests, develop workflows, and train and support staff on system; while serving as the subject matter expert for the divisions Electronic Health Record. This role will also provide system support for divisions learning management system (Power DMS) and assist with divisions third party access needs. Successful candidates will have strong collaboration and technology skills. The ideal candidate will be a skilled communicator and able to evaluate and organize a variety of information and problem-solve to find effective solutions while providing subject matter support.

Required Minimum Qualifications/ Transferrable Skills:*

• Minimum of three (3) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position.
• Proficiency in Microsoft Office suite (Word, Excel, Outlook).
• Proficiency with virtual meeting platforms (Microsoft Teams, Zoom, etc.)
• Experience setting up and monitoring user access for technology systems/platforms
• Experience writing workflows
• Experience with internal project management
• Experience training staff to use technology systems

Preferred Special Qualifications/ Transferrable Skills:*

• Experience working in or supporting an EHR (Electronic Health Record) System
• Experience working in a public sector
• Experience working in a medical facility

Pre-Employment Requirements:

• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment. http://dochub.clackamas.us/documents/drupal/828106a0-265a-47cc-a3a6-0a2c8b028673

*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.

TYPICAL TASKS

EHR System Support:

• Provide comprehensive support for the EHR system.
• Conduct staff training on EHR system usage and updates.

Technology Support:

• Offer support for all non-EHR systems used by BHD staff, including Power DMS.
• Conduct staff training for these systems.

Third Party Access Monitoring:

• Administratively monitor third party access for division staff.
• Train staff on procedures and protocols related to third party access.

Process Improvement:

• Research best practices in relevant fields.
• Develop and document workflows.
• Make recommendations to management for process improvements.

REQUIRED KNOWLEDGE AND SKILLS

Knowledge of:

• Administrative, organizational, economic, and procedural analysis principles.
• Public administration and business communication practices.
• Financial analysis, government accounting, budget development, and statistical research.
• Federal, state, and local laws and regulations relevant to the role.
• English grammar and composition.
• Office equipment, including personal computers and software programs.

Skills:

• Researching and analyzing administrative, operational, financial, budgetary, procedural, and organizational issues.
• Developing operational, policy, procedural, and method improvements.
• Planning and conducting statistical or narrative research projects.
• Analyzing issues from multiple perspectives and recommending solutions.
• Preparing clear, concise, and comprehensive reports.
• Communicating effectively, both orally and in writing.
• Ensuring compliance with County, State, Federal, and other applicable regulations.
• Coordinating work of assigned staff or project teams.
• Establishing and maintaining effective working relationships with various stakeholders.
• Operating computer software and other office equipment.

WORK SCHEDULE

This position works 40 hours during a standard workweek of Monday through Friday.

Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.

EXPLORE CLACKAMAS COUNTY

Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.

http://www.clackamas.us/

http://www.clackamas.us/onboarding/

https://www.mthoodterritory.com/

ABOUT THE DEPARTMENT

The Clackamas County Behavioral Health Division strives to provide excellent mental health, substance use, care coordination, forensic, and peer services to those individuals who receive the Oregon Health Plan, Medicare or are uninsured and living in Clackamas County. Services are either provided by our own staff or through referral to partner providers located throughout the county.

http://www.clackamas.us/behavioralhealth/

Behavioral Health is a Division of the http://www.clackamas.us/h3s/

Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County.

Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience.

Vision Statement: Individuals, families, and communities are resilient and thriving.

H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals:

• EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive.
• EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services.
• ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise.

APPLICATION PROCESS

Clackamas County only accepts online applications.

Help With Your Application:

https://dochub.clackamas.us/documents/drupal/6b3147a3-bf84-4f52-8238-64a37e936b4f

https://www.clackamas.us/jobs#helpwiththeapplication

If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:jobs@co.clackamas.or.us?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).

HOW TO CLAIM VETERAN'S PREFERENCE

https://www.clackamas.us/des/jobs.html

https://dochub.clackamas.us/documents/drupal/a67ee11c-861c-4126-aa5a-4dec6174f6eb

VISA SPONSORSHIP

Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.

EQUAL EMPLOYMENT OPPORTUNITY

Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.

RECRUITING QUESTIONS?

Jenn Johnson, Recruiter
mailto:JJohnson2@clackamas.us

To apply, visit https://apptrkr.com/5501258

https://www.jobelephant.com/

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