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Printer Technician/Field Tech Support

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Title: Printer Technician/Field Tech  Support
Location: Concord CA (Onsite)
Duration: 24 months

Job Summary:
This customer facing, non-exempt PC/Printer field break/fix position provides a wide range of hardware support and related services specifically to PC Products customers. Products include Laptop, Desktop, RPOS, and Workstation products. Printer knowledge is a huge plus. 
This is a team based group of self-starting, technical/mechanical delivery professional.It is imperative that the Field Service Rep. understands the financial aspects and business impact of what they deliver, how and why. Typical types of reactive, on customer site, service events include, but are not limited to: Configuring hardware, software and simple network components, install, unit repair, and working with escalation personal performing and assisting in technical action plans to remediate pc/print issues

Job Responsbilities:

  • Strong mechanical aptitude, working with tools and various alignment apparatus.
  • Alignment with customers business needs while maintaining contractual commitments.
  • Ability to logically and systemically technically/mechanically troubleshoot various hardware problems on printers. May also involve third party software, networks and switches.
  • Able to balance and prioritize multiple activities and issues.
  • Successful cause and effect understanding of financial perspectives on the business.
  • Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
  • Attention to detail and commitment to administrative responsibilities.
  • Independent thinking while adhering to standard technological/mechanical and business procedures.
  • Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.


Education & Skills Requirement: 

  • Able to bend, crawl, stoop, sit, lift and move 50 pounds of weight.
  • Availability to work both scheduled and unscheduled overtime.
  • Participate in assigned work during non-traditional workdays, holidays and shift work.
  • Onsite customer facing experience.
  • Techical/mechanical hardware repair experience.
  • Demonstrated technical/mechanical aptitude for learning new technology.
  • High School diploma or equivalent, plus additional hardware technology training. College preferred.