General Manager: Leadership Development
National Corporate Housing (NCH) is looking for a dynamic individual to join our Leadership Development Program to pursue the role of General Manager with NCH. This individual will be responsible for learning, executing, and mastering the core competencies of a General Manager or similar role with the expectation of ultimately leading a market. The selected person needs to have a professional image, strong communication skills, dynamic sales, operations, and leadership skills, and excellent guest experience.
This role is a manager in training position. It is the expectation that upon mastering all roles within a market including the General Manager position, the selected individual will be promoted to leadership position in the area that best fits the associate based on skill level and company need. Upon completion of the program, the individual will be placed and likely relocate to a new market or department based on openings within the organizations’ portfolio to lead and drive year-round profitability. This role does require relocation within a 6-12 month increment, based on each individual’s skills and experience as well as market size and location. NCH is a multi-brand, global leader in the hospitality arena providing temporary housing program management for global business travel and corporate relocations. We are one of the largest providers of temporary housing around the globe.
Job Duties:
- Mastering the ins and outs of the General Manager (GM) role
- A keen management of daily, weekly, monthly, and quarterly, key performance indicators
- Meaningfully impacting the markets’ success
- Mastering all market level positions, alongside GM responsibilities, including but not limited to; Apartment Setup Coordinator, Guest Experience, Account Management, and outside sales
- Meaning, you’ve become a PRO at all things corporate housing – you can make the beds, impress the guests, sell the apartments, and manage the rest!
- Learning and promoting our culture to lead
- Exceeding monthly sales and operations goals
- Achieving year-round market profitability
- Promoting and upholding excellent associate satisfaction
- Interfacing with senior management and C-Suite
- Delivering exceptional guest experiences / Resolving guest escalations
Basic Requirements:
- Bachelor’s Degree is ideal or equivalent industry experience with strong financial acumen.
- Proven experience to manage both sales and operation teams.
- Financial acumen or financial management experience to manage a regional P&L.
Preferred Requirements:
- Must be a fast paced, independent, motivated self-starter with a drive to succeed.
- Strong communication and presentation skills.
- Excellent customer service and guest resolution skills.
- Advanced Microsoft Office, Word, Outlook, and Excel
- Must be willing to travel.
Benefits:
- Competitive Base Salary + Bonus structure
- Relocation Allowance Provided
- Performance based bonus per month
- Full Health, Dental, Vision and Pet insurance
- Competitive 401K plan
- One of a kind culture with dedicated Diversity, Equity, and Inclusion Specialist and Inclusion Council
- Complimentary use of corporate apartments for vacation or travel (when available)
*please note the role will require relocation upon entering the LDP. The relocation is paid for by employer and temporary furnished housing is provided. During the 6-8 month program, employee will spend three (3) stints of 6-8 weeks in different regional markets to learn about the business and function of the role. These markets are unknown until time of offer, based on regional availability, but markets are listed in the job description. The locations listed in the job details are highlights of the current markets owned by NCH, serving as visibility purpose only.
National Corporate Housing is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Kinney Strategic Solutions is a third-party vendor partnering with National Corporate Housing. This role is a full-time employee with National Corporate Housing.