General Manager, IT Infrastructure
Position Overview
The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.
The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.
Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.
In support of this mission, the General Manager, IT Infrastructure requires a broad range of technical knowledge as well as leadership and management skills. This position will be responsible for setting the technical direction of the department as well as overseeing day to day operations. The General Manager, IT Infrastructure position requires the ability to provide hands on technical work on a daily basis.
The General Manager, IT Infrastructure must maintain and continually improve the environment to provide the highest levels of service to the user base. In order to achieve this the position will require working directly with various groups in the IT organization including but not limited to the network, helpdesk, and security teams. The position will also require working with other business units outside of the department.
The General Manager, IT Infrastructure works both individually on technical issue and manages a team to maintain the IT infrastructure across various sites. Business operation demands 24/7/365 continuous up-time. The individual must be available to address issues as needed, to include after hours, holidays and weekends. Continuously changing software and hardware platforms require ongoing training and self-directed learning to maintain skill sets. Based on the functions of the General Manager, IT Infrastructure position will have Administrative level rights, access to sensitive and confidential information, and must always exercise discretion and maintain confidentiality.
Essential Job Functions
The General Manager, IT Infrastructure reports to the Deputy Chief of IT Infrastructure and Development, and is responsible for the following;
- Provides senior leadership on future direction of IT Infrastructure and how that direction will impact the enterprise
- Maintains a high level of service while anticipating future requirements, trends, and changes to assure current and future satisfaction of customer service levels and business requirements are met.
- Manages daily activities of the SysAdmin team and other direct reports
- Collaborates with project managers to ensure project goals and deliverables are met for the managed team
- Partners with: security team to further strengthen the environment via remediation, hardening and other security-oriented tasks, and the network team to ensure optimal performance and configuration of systems
- Works directly with helpdesk team to assist in issue resolution for tickets escalated to managed team.
- Supports the development and budget oversight process
- Monitors system performance to ensure optimal operations
- Ensures all hardware and software is maintained at supported levels and deprecated technologies are retired
- Develops, implements and tests disaster recovery and business continuity plans
- Builds relationships with vendors in efforts to support systems
- Ensures that information related to managed systems is properly documented
- Maintains proficiency within the IT industry via:
- Maintaining certifications
- Performs self-study to keep abreast of new software and hardware technologies
- Attends technical conferences and seminars
- Adheres and promotes following of internal policies and procedures
- Performs technical work on systems and operational tasks as needed
Qualifications
Education (Required)
- Bachelor’s Degree in Information Technology, Computer Science or related field required for this position.
Skills and Experience (Required)
- Minimum of five (5) Years in directing and managing an IT infrastructure team consisting of SysAdmins
- Minimum of seven (7) plus years of Microsoft and VMWare systems administration experience in a corporate or enterprise environment
- Hands on technical experience with VMWare, Active Directory, Azure, O365, Windows Server, SQL, SharePoint and other core Microsoft Technologies
- Experience with developing and executing disaster recovery and business continuity plans
- Experience with managing IT budgets
- Strong project management skills and experience
- Experience in architecting enterprise solutions across various technology platforms including on-prem, cloud, virtualization, storage, compute, network, software, backup and others core IT areas.
Education and Experience (Preferred)
- Experience with Microsoft Systems Center Suite and Microsoft INTUNE
- Experience with VMWARE VSAN, VMWARE SRM, VMWARE NSX
- Experience with storage solutions(e.g. NAS, iSCSI, SAN, and fiber switches).
- Experience in backup software and systems (e.g. Netbackup, Networker, DataDomain, IDPA, ECS, and Avamar)
- Experience in enterprise class antivirus tools with centralized management (e.g. Trend, Microsoft, AMP solutions)
- Experience with Citrix XenAPP / Desktop, Citrix Netscaler
- Technical certifications (e.g. PMP, ITIL, MCP, MCTS, MCITP)
The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.