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Temporary Library Technician

Oregon State University

Temporary Library Technician 2

Oregon State University

Department: Library (DLB)

Appointment Type: Temporary Staff

Job Location: Corvallis

Recommended Full-Time Salary Range:

Job Summary:

This recruitment will be used to fill one part-time (approximately 20 hours per week) Temporary Library Technician 2 position, for the Library Experience and Access Department (LEAD ) of The Valley Library at Oregon State University (OSU ).

• This position will primarily work on the Borrowing and Information desk in LEAD . LEAD is responsible for ensuring that service and space designs in the physical and virtual realms meet library users’ current and future needs and continually cultivates an innovative environment of learning and engagement that empowers students and faculty.

• This position will be primarily responsible for providing in-person and virtual circulation and reference services (via chat, text, email and telephone). This position will perform first and second tier reference services, while engaging in culturally appropriate and inclusive communication with library patrons and employees to provide excellent, empathetic, and equitable customer service for a diverse population of library users.

• The person in this position anticipates and responds appropriately to patron needs and recommends services to supervisor and department head to meet those needs.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

• Top 1.4% university in the world

• More research funding than all public universities in Oregon combined

• 1 of 3 land, sea, space and sun grant universities in the U.S.

• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

• 7 https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources that offer education, celebration and belonging for everyone

• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

• 35k+ students including more than 2.3k international students and 10k students of color

• 217k+ alumni worldwide

• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a https://hr.oregonstate.edu/benefits/prospective-employee with benefits eligible positions that is designed to meet the needs of employees and their families including:

• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

• Free confidential mental health and emotional support services, and counseling resources.

• Retirement savings paid by the university.

• A generous paid leave package, including holidays, vacation and sick leave.

• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

Future and current OSU employees can use the https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

75% Public Services & Patron Support: Assists with the smooth operation of front-line library services. Tasks expected of all library technicians within LEAD .

• Provides 1st and 2nd tier reference responses to patron needs, questions, and complaints in multiple formats (in person, phone, email, chat, etc.). Answers reference and research questions, provides technical troubleshooting, and escalates as necessary. Resolves complex issues referred by other staff and escalates these issues as necessary.

• Provides a suite of circulation services, including checking items in and out, processing lost and found items, and maintaining and updating records in the ILS .

• Has advanced knowledge of library policies and procedures, interpreting and enforcing them and making exceptions as needed in accordance with LEAD values. Resolves non-routine and complex patron problems and requests for policy exemptions.

• Troubleshoots with library software and applications. Troubleshoot technical problems with computers and equipment in the Learning Commons and throughout library public service areas. Communicates and collaborates with Library Technology staff to ensure equipment in Learning Commons is in proper working order and available for use.

• Oversee students at the desk. Provides training and orientation to new student workers. Provides ongoing immediate feedback and continued training as needed. Prioritizes and guides projects; assigns and reviews work as needed.

• Is responsible for ensuring the front desk area is clean and maintained, including restocking supplies and inventorying materials.

• Upholds library values especially, access, equity, intellectual freedom, privacy and user-centered service.

• Maintains familiarity with OSU Libraries Code of Conduct, safety and security policies and procedures. Reports safety and security issues to the Department of Public Safety; may lead emergency evacuations, when necessary.

15% Lead Work:

• Provide lead work (overseeing and assigning) and direction for student workers who have various identities, cultural backgrounds, and communication styles and expectations.

• Manages workflow at Borrowing and Information Desk during scheduled desk hours (normally between 1pm and 6pm).

• Helps train student employees to answer tier one and two reference and technology questions.

• Prioritizes requests, assigns tasks to students, monitors progress on projects, assures that supplies are stocked and areas (classrooms, Learning Commons) are straightened and cleaned.

• Oversees student interactions with library patrons during scheduled desk hours.

• Provides input on student performance to Student Support Team.

• Collaborates with LT3 and Reference Services Coordinator to develop and provide customer/technical service support training.

10% Department and Special Projects:

• LEAD staff members are expected to demonstrate professional behavior, model good work habits for others, stay on task, maintain an orderly work area, maintain an accurate Outlook calendar and respond to communication in multiple formats within a reasonable time frame.

• Attends department-level meetings.

• Provides assistance and backup for regular LEAD projects.

• Assists with other work and special projects as assigned.

What You Will Need

• Ability to work with limited direct supervision and adapt easily to a frequently changing information environment.

• Demonstrated ability to provide excellent customer service in a busy environment to a diverse and broad group of internal customers with varying backgrounds, needs, and identities.

• Demonstrated ability to communicate successfully and inclusively, both in writing and verbally, with a diverse audience.

• Demonstrated ability to manage multiple tasks and assign work.

What We Would Like You to Have

• Experience with Alma/Primo.

• Demonstrated ability to provide culturally sensitive services to a diverse population

Working Conditions / Work Schedule

Work is performed in an office environment. Scheduled hours are Sunday, 10-3 & Monday to Wednesday, 1-6pm. Hours change during intersession and occasionally due to scheduled meetings.

Special Instructions to Applicants

To ensure full consideration, applications must be received by 08/11/2024. Applications will continue to be accepted after the full consideration date, until a sufficient applicant pool has been achieved or the position is filled. The closing date is subject to change without notice to applicants.

Applications will be reviewed based on the information submitted on the employment profile with education and work history along with any other requested documentation i.e. posting specific question responses, transcripts, etc. Your profile MUST clearly show how you meet the minimum/required qualifications for the position. Resumes are NOT accepted at the application stage for this position.

Equivalent required experience is based on full-time equivalent (40 hours per week).

PLEASE NOTE : If you have volunteer experience relevant to this position, please include in the Employment History section and note length of time, average number of hours per week and major duties.

Typically, the starting salary is at the lower end of the salary range.

For additional information please contact:

Sagan Wallace

Sagan.wallace@oregonstate.edu

541-737-3627

OSU commits to inclusive excellence by advancing equity and diversity in all that we do. We are an Affirmative Action/Equal Opportunity employer, and particularly encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others who demonstrate the ability to help us achieve our vision of a diverse and inclusive community.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

To apply, please visit: https://apptrkr.com/5497760

https://www.jobelephant.com/