Inside Sales Representative

About Freedom Motors USA
Freedom Motors USA is a nationwide, family-owned and operated company, headquartered in Battle Creek, MI, and is the leading manufacturer and retailer of wheelchair-accessible vehicles with the widest-ranging product line in the United States. Founded in 1987, we are passionate about our mission to enhance the lives of the customers we serve by producing the nation's largest variety of wheelchair-accessible vehicles and seek talented individuals to join our team who are ready to make an impact and drive their career forward!

The Inside Sales Representative will be responsible for generating and qualifying leads, managing customer inquiries, and providing outstanding customer service. This role requires a proactive and organized individual with excellent communication skills and a passion for building relationships & growing the Freedom Motors community. Our sales process starts with you by connecting with customers through various forms of communication including phone, text, email and chat (via social media, advertisements, inbound and/or outbound calls). You'll be compensated and rewarded for driving a competitive sales culture while delivering the highest level of customer service and satisfaction.

What you'll do:

• Manage inbound sales inquiries via phone, text, email and chat.
• Make outbound calls to potential customers to generate new leads and sales opportunities.
• Develop and maintain long-lasting relationships with customers.
• Qualify leads based on the Freedom Motors sales process.
• Provide follow up service to move customer through the sales funnel.
• Maintain accurate records of customer interactions & sales activities in the CRM system.
• Verify and update existing customer information.
• Route calls as appropriate and per standard operating procedure.
• Participate in quality audits & training and provide recommendations on ways to improve service.
• Consistently meet or exceed daily, weekly, and monthly metric goals.
• Collaborate with the sales and/or marketing team members to ensure a seamless customer experience.

What you'll need:

• Previous experience in business development, inside sales and/or customer service preferred.
• Demonstrated initiative, willingness to take on greater challenges, and a proactive & results-driven mindset.
• Strong computer & data entry skills, attention to detail, time-management and organizational skills.
• Excellent verbal communication & interpersonal skills and ability to work independently as well as collaboratively in a team-oriented environment. Bilingual is highly preferred
• Ability to maintain a professional and positive attitude at all times.

This job description is meant to provide an overview of the duties and responsibilities of this position. It is not intended to be an all inclusive listing.


Why Join Freedom Motors USA?
We are committed to providing a comprehensive benefits package that offers our full-time employees and their families the ability to steer the direction of their overall health and wellbeing. The following benefits are available to you on the first of the month following your date of hire.

Health & Wellness
Medical, Dental & Vision Insurance
Employer Paid Basic Life and AD&D, Short-Term & Long-Term Disability        
Voluntary Life, Accident & Critical Illness Insurance 
Flexible Spending Account (Health & Dependent Care)  
Gym Membership Reimbursement up to $50/month      
Employee Assistance Program

Financial Wellness
Competitive Pay
Career Advancement Opportunities
Retirement Plan 401(k) including an employer match up to 4%
Identity Theft Protection Plan
Employee Perks Program
Employee Referral Bonus up to $1000

Work-Life Balance
Paid Time Off Accrual (earned from day one)
Paid Holidays
Hybrid & Flex Scheduling Depending on Position
Uniform Rental Program
Employee Engagement Team