Implementation and Customer Success Intern

Who is Reviewr

Reviewr is a cloud-based software used by organizations to collect, manage, and review online applications. Reviewr works with nonprofits, associations, upper education, and k-12 to power online awards, grants, scholarships, and call for entri

About the position

Reviewr Implementation and Customer Success interns help our customers get the Reviewr platform up and running and ensure long term success! With a lot of moving pieces and a big goal to transform the way organizations manage their online applications, the customer success intern is key to ensuring successful implementation and customer happiness. Customer success interns will have their hands in many aspects of account management ranging from product implementation, onboarding/training, and ongoing support.

Sounds like the good kind of challenge? Read on.

Who will love this job…

• A proud advocate who will stand up for our customers, while remaining empathetic, compassionate, responsive, resourceful, and solution-oriented
• A teacher who will help customers learn and navigate the product and inspires confidence on the way to hiring enlightenment
• A helper who is likeable, engaging and can easily smooth bumpy roads and has a knack for winning hearts and minds
• A confident subject matter expert who will learn the ins-and-outs of our product and be creative and resourceful in finding solutions for our customers
• A team player who is not only detailed-oriented, but also sees the “big picture” and contributes ideas to perfect the Customer Success recipe

What you’ll do…

• Assist the customer success team in implementation and launch of Reviewr
• Cheerlead and motivate customers to successfully complete implementation by ensuring customers are tracking against optimal timelines and helping to navigate and overcome any roadblocks
• Set customers up for long-term success by driving the value of Reviewr through implementation, leveraging knowledge of products, services, and best practices to proactively provide support and guidance
• Project manage implementation tasks such as setup, product training, and ongoing support.
• Provide world-class customer support.

Qualifications:

• Passion for delivering outstanding customer experience
• Exceptional written and oral presentation skills
• Ability to manage competing priorities
• Strong problem solving skills

Pay, Perks & Such:

• Personal development and growth
• Competitive pay
• A fun, vibrant, and casual startup environment with endless coffee.