Campus Ambassador
Campus Ambassador (CA) Position Description:
The Campus Ambassador position is a student leadership opportunity within the Office of Admissions and New Student Services. Students serving as campus ambassadors provide crucial support for the university’s recruitment, admissions, and orientation program. Campus Ambassadors must be available to work at minimum approximately 8 hours per week (plus admissions events) during the academic year, providing campus tours, hosting events, and assuming front desk administrative responsibilities.
Reports to: Cony Gutierrez, Bilingual Admissions Counselor
Campus Ambassadors will also take direction from all Admissions Office professional staff.
Responsibilities:
Admissions Events, Visits, and Tours
Participate in admissions recruitment events such as Ranger Saturday, Experience Parkside Day, and Arts & Humanities Visit Day
Support admissions-related events offered by other University offices and departments, such as International Student Services and the College of Arts & Humanities
Conduct campus-wide tours for daily visits and group visits in a professional manner
Greet, assist, and create connections with incoming students and visitors throughout the application and enrollment process
Provide information to prospective students, current students, and visitors related to admissions process, deadlines, orientation, registration, campus events, etc.
Assist students during the admissions and enrollment process and provide appropriate referrals
In the Office
Provide a great customer service experience to current and prospective students, families, and staff by answering phones, responding to emails, and communicating face-to-face
Use PeopleSoft, Slate and ImageNow to enter student data, launch communications, and update records and maintain confidentiality of all information
Prepare materials for events and visits
Assist students with scheduling meetings with counselors
Prepare and send out mailings
Attend all meetings, trainings, and events as designated
Mandatory Time Commitments:
Work 8+ hours per week at desk
Work 2 Ranger Saturdays per semester
Work at least 3 visit events per month
Attend all required training (typically 5 days the last week of summer and 3 days in spring)
Attend monthly staff meetings
Job Competencies
High Impact Statement: By incorporating classroom learning into hands-on work experience as well as receiving supervision and coaching, students gain necessary tools to grow and contribute as professionals.
Career Readiness Competencies:
Critical Thinking
Use deductive reasoning to solve problems and meet the needs of customers
Communication
Conduct campus tours
Answer phones and provide customer service to all guests
Greet people, check in event participants, and help facilitate event activities
Teamwork
Demonstrate teamwork and collaboration skills with fellow Campus Ambassadors
Demonstrate teamwork and collaboration with Admissions professional staff
Technology
Utilize SOLAR, Image Now, and Slate to check on student application/transcript status and to schedule appointments
Leadership
Take initiative; be responsible, organized and work well with others
Serve as ambassador and role model for prospective and new students by helping them to become familiar with campus and sharing your own experiences at Parkside
Professionalism
Maintain a high level of professionalism and work ethic as part of the professional staff in the Office of Admissions and New Student Services
Work responsibly both independently and as part of the team
Career & Self-Development
Demonstrate career-related skills, strengths, and knowledge
Equity & Inclusion
Demonstrate respect and learn from diverse cultures, races, ages, genders, sexual orientations and religions in all interactions with students, staff, and faculty