Campus Concierge Assistant

Campus Concierge Assistant

This position is responsible for the daily operation of the Campus Concierge in the Parkside Student Center. This service operation is open weekdays during the academic semester. Supervision is provided by the Parkside Student Center Director. 

All applicants must submit both a resume and the Student Center Student Employment Application.

Position Tasks and Corresponding NACE Career Readiness Competencies:

1. Critical Thinking and Problem Solving
   1. Develop critical thinking and problem-solving skills by answering questions and giving directions regarding, and not limited to: events, campus services, programs, account management, lockers, and lost and found items.
   2. Manage money daily and responsible for accurate count of register drawer.
   3. Training includes but is not limited to: proficient and competent in hazard & bodily fluid clean up procedures, mandatory reporting, general fire and emergency protocol.

1. Oral and Written Communication
   1. Interact and communicate effectively with students, staff, faculty, customers and the public via telephone, email and in person on a daily basis by answering their questions, listening to their concerns, and making appropriate referrals.
   2. Enhance interpersonal skills by clearly explaining the benefits and uses of university resources.
   3. Ability to track tasks on Excel spreadsheets.
   4. Keep brochure racks up to date and organized so that resources are available for guests and be able to find easily.

1. Teamwork and Collaboration
   1. Be able to work with both the Student Center and Operation Associate teams and communicate work flow status and situations in the building.
   2. Generate workload in an efficient and timely manner.

1. Digital Technology
   1. Ability to use a Point of Sale device for purchases of tickets, dining plans, and account management, along with production of university identification cards in TruCredentials.
   2. Ability to locate information and resources from the university website for guest inquiries.

1. Professionalism and Work Ethic
   1. Positive attitude is a must along with willingness to learn, take responsibility and taking initiative.
   2. Attendance at unit and campus trainings for both develop professional and personal skill development.

1. Global and Intercultural Fluency
   1. Ability to successfully interact with a diverse guest population which includes students, faculty, staff and community guests.

Qualifications & Requirements:

• Must have a minimum cumulative grade point average of 2.50 and have 6 non-audit credits.
• Be available to work 10-14 hours per week. Flexible hours and willingness to help with timely deadlines.
• Gave excellent customer service and telephone skills.
• Possess good problem-solving skills and be able to determine priorities.
• Adhere to Student Employee Handbook uniform dress policy and attend mandatory trainings.
• Cashing handling experience preferred and the ability to grasp technology and use effectively.