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Front Office Manager

Spire Hospitality, LLC
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Located just six miles from Walt Disney World® Theme Parks, The Grove Resort & Water Park Orlando puts Orlando’s world-famous parks and attractions at your fingertips. Offering daily transportation to Walt Disney World® Theme Parks, Universal Orlando, and SeaWorld. Free Surfari Water Park entry for all resort guests. Our property also boasts a 6,000-square-foot meeting space and a variety of dining options to suit every preference. Valencia Restaurant provides picturesque poolside dining with offerings for breakfast, lunch, and dinner. The outdoor Longboard Restaurant is situated at the water park, while Alfresco Market serves as a coffee shop and apparel store.

 

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country.  We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more!

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Inspire and empower the Guest Services TEAM to embody excellence, fostering repeat business through outstanding leadership.  Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions: 

  • Promote exceptional customer service by setting a positive example and consistently providing our guests with outstanding service and courtesy 
  • Respond promptly and effectively to guest questions and requests 
  • Fosters strong working relationships within Guest Services and with other departments by communicating effectively
  • Empower new team members with the essential procedures and techniques of exceptional guest service through comprehensive training
  • Emphasize continuous team improvement through proactive coaching, mentoring, and corrective measures to exceed standards
  • Ensure meticulous upkeep and maintenance of all guest services equipment and storage areas 

 

 

 

 

Physical Demands: 

  • Ability to lift, carry, push or pull 10 lbs
  • Stand, walk and work at times in confined spaces throughout the shift in full sight of guests

Qualifications:

Education:

  • High school diploma or its equivalent
  • Hotel and Restaurant Certification preferred

 

 Experience:   

  • 5-years' combined experience in guest services and supervisory experience in hotels or related professional area preferred
  • Basic mathematical skills to operate and prepare calculations for financial reporting
  • Effective analytical skills to evaluate reservations and make informed decisions on room availability or guest resolutions with sound judgment
  • Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
  • Previous experience with hotel PMS systems a plus. Examples: Springer Miller Systems (SMS), Hotsos, Reveinate.

 

 

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

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The information below will not be added to the posting. Informational Only:

This is not a Job Description.  This is an approved Job Posting for any property within the Spire Hospitality portfolio through UKG and other approved job posting sites. A job description (JD) can and would be a full detailed description of all possible job functions, and OSHA body mechanics, signed off on or before the first day of employment. 

 

 

Newly created job posts must be approved by the Corporate Director of People & Culture before posting.