Bilingual Customer Service Rep

DeliverThat is a medium-sized business located in Canton, OH. Since 2016, we have been revolutionizing last-mile catering delivery solutions by seamlessly connecting our restaurant and marketplace partners with a nationwide network of independently contracted drivers dedicated to fulfilling their delivery requests. We are an agile and innovative operation determined to provide a supportive and engaging workplace.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Company-sponsored activities & events

DeliverThat strives to provide the rewarding work environment you deserve. Our Contact Center CSRs provide support to our independent contractors through phone, SMS, and email channels. Agents engage with contractors to answer their questions, document their issues, and provide the solutions they need to succeed. In addition, these specialists use CRM and Slack functions to keep our Delivery Operations team aware of potential issues and log communications. The ideal candidate will possess strong communication and computer skills, a patient disposition, and the ability to thrive in a diverse and evolving work atmosphere.

Primary Responsibilities

• Providing prompt support by fielding in-bound phone calls, texts, and emails from Spanish speaking drivers
• Documenting interactions with drivers and updating communication logs using our CRM in English
• Assisting new Spanish speaking drivers with their onboarding and introduction to DeliverThat's platform
• Responding to driver feedback and ensuring their satisfaction 

Key Skills

• Fluent in Spanish and English
• Contact or Call Center Experience
• Proficiency in CRM software and general contact center tools/technologies
• Multi-tasking and computer dexterity
• Active Listening and De-escalation skills
• Fluent in both English and Spanish languages

Benefits

• PTO
• Paid Holidays
• Comprehensive health benefits
• Automatic company 401k contribution
• Company-paid short term disability and Employee Assistance Program

If this opportunity matches your needs and you possess the skills to make the most of this position, we encourage you to apply. If you'd like additional information about DeliverThat, please visit our website at www.ideliverthat.com.

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Call center: 2 years (Required)
• CRM software: 2 years (Required)

Language:

• Spanish (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift 

Work Location: In person