Equal Employment Opportunity Specialist

Performs a combination of routine and multiple and varying assignments under the general direction of a manager or more experienced professional. Acts an advisor to managers, supervisors and employees within a region or service area on a full range of Equal Employment Opportunity (EEO) programs.

Applies experience and detailed knowledge of Federal EEO laws, regulations, Departmental and Agency orders, management directives, executive orders, and court decisions. Typical assignments may include: collecting and analyzing data/information conducting research, applying policies and procedures, identifying problems and working with higher level professionals in day-to-day operations.

Demonstrates some independence in planning time and using assigned resources to accomplish tasks or small projects. These EEO programs include, but are not limited to processing complaints, facilitating the resolution of informal complaints, attempting to resolve them before they reach the formal complaint stage, working and communicating with diverse individuals and management officials at all levels, informing aggrieved individuals and management about the complaint process, their rights in the complaint process and the benefits of mediation.

Inputs and retrieves information and documents in the Agency's official complaint tracking system, reporting in writing, the results of inquiries into each case counseled, coordinating and documenting resolution agreements. Participates on MD-715 Assessments and in all program meetings, conferences, training sessions and workshops. Works with collateral duty mediators, coaches, counselors and other staff in support of mediation and counselor programs as well as other Business Plan Initiatives.

Contacts are primarily internal to the organizational unit, major subdivision, or LOB/SO with a manager and other employees to share information. May have frequent contacts with customers and other external parties on routine matters such as gathering information, explaining regulations, and discussing the customers' situations. Works with local schools, universities and private industry in an educational and outreach capacity.

Responsible for maintaining and updating records, spreadsheets, databases and reports as necessary. Analyzes issues, identifies problems, and recommends solutions. Prepares routine technical correspondence and periodic reports for submission to local and national FAA Civil Rights Offices. Responsible for supporting outreach to applicant pools and special emphasis programs, alternative dispute resolution program and proactive training and evaluation to enhance the work environment.

Established policies/procedures provide guidance for most assignments, but allow some discretion for employee to select the most appropriate approach(es). Refers problems and work issues to a manager or more experienced professional when guidelines are not available or applicable.

Work typically is reviewed frequently during assignments and at completion to ensure timeliness, policy compliance, and alignment with the requirements of projects and work activities. Work activities typically support activities of the organizational unit and may affect project/program objectives for the major subdivision and ACR. The work may affect internal and external customers.