Wage and Hour Technician

This is a developmental position with a full promotion level of GS-09. As a Wage and Hour Technician at the grades GS-7 through the GS-08, you will receive on-the-job and other formal training related to the provisions of the laws enforced by the agency. You will work under close observation/direction of a subject matter expert or a supervisor. Your assignments are more limited in complexity and are performed under closer supervision and extensive review. You will perform the following duties (which is not an all-inclusive list) and as you progress, the assignments will become more difficult and complex in preparation for the next grade level until you reach the GS-09 grade level.

As a Wage and Hour Technician, duties will consist of but is not limited to the following:

• Assists senior staff as needed with various administrative and management duties.
• Assists in the training of clerical staff and provides technical assistance with administrative duties as needed.
• Provides technical assistance to the public, and employers/employees regarding Wage and Hour laws and regulations.
• Assists Investigators, as needed, with investigation.
• Uses a computer to input data, create documents and create and maintain files. Initiate appropriate notification and/or referral to other agencies.
• Types letters, forms, e-mail communications and other applicable documents.
• Uses a computer to input data, create documents and create and maintain files. Initiate appropriate notification and/or referral to other agencies.
• Types letters, forms, e-mail communications and other applicable documents.
• Receives incoming complaints and determine if probable violations exist or refers callers to the appropriate agency or personnel.
• Provides answers to inquires relating to the statutes enforced by the Wage and Hour Division.
• Documents detailed complaint statements thoroughly addressing the alleged violation(s).
• Drafts and prepares responses to letters for the employers and employees on application of Wage and Hour laws, back wage installments complaints investigations statutes etc.
• Communicates with internal and external personnel to determine the validity of complaints.
• Conducts interviews in person, via telephone or virtually using systems such as Microsoft Teams.
• Contacts employers by telephone to resolve complaints and where appropriate computes and when authorized negotiates back wages for complaints by means of conciliatory methods.

Conditions of Employment

• Proficiency in Spanish language.
• Must be at least 16 years old.
• Must be a U.S. Citizen.
• Candidate required to obtain the necessary security/investigation level.
• Requires a probationary period if the requirement has not been met.

Qualifications

One year of specialized experience equivalent to at least the GS-06 grade level or equivalent pay band, in the Federal Service.

Examples of specialized experience are as follows:

- Preparing written communication to summarize information;
- Responding to and/or resolving customer complaints;
- Assisting with interviews or investigations to gather data/information;
- Analyzing numerical data to identify discrepancies and/or perform mathematical calculations.

There is no educational substitution in lieu of specialized experience for this position