Guest Relations Associate
About Us:
CHC Vacation Rentals is a well-established and rapidly growing short-term rental management company located in downtown Charleston. We proudly own and operate over 60 licensed and legal short-term rental units, advertising across multiple channels. Visit our property portfolio at:
Job Overview:
We are seeking a hardworking, detail-oriented, and guest-focused individual to join our team as a full-time Guest Relations Associate. In this role, you will ensure a seamless and enjoyable experience for our guests from pre-arrival to post-departure.
Responsibilities:
- Lead efficient daily operations, ensuring a smooth guest experience.
- Provide 5-star service at all times, addressing guest needs promptly and professionally.
- Manage arrival and departure procedures to ensure compliance and guest satisfaction.
- Communicate with guests before their arrival to confirm details and answer questions.
- Respond to inquiries from future, prospective, and current guests.
- Maintain daily communication with current guests to address their needs.
- Record and resolve guest feedback, complaints, and negative reviews.
- Ensure adequate supplies and equipment are available in each unit.
- Update property listings and prepare reports as needed.
Qualifications:
- Previous experience in hospitality or a customer-facing role preferred.
- Degree in Hospitality, Business, or a related field is a plus but not required.
- Proficiency in using computer and mobile booking software.
- Strong communication and customer service skills.
- Problem-solving aptitude and a proactive mindset.
- Meticulous attention to detail and ability to work accurately and efficiently.
- Ability to lift up to 30 pounds.
- Flexibility to work various shifts, including some weekends and holidays.
- Valid driver’s license.
- Professional, friendly, and courteous demeanor.
- Ability to work well in a team setting and maintain a positive team dynamic.
Benefits:
- Health Insurance
- Paid Time Off
Schedule:
- Monday to Friday
- Rotating weekends
- Occasional Holidays
Experience:
- Customer Service
- Hospitality