Customer Experience Manager

Customer Experience Manager

About Us: At Huski.ai, we specialize in developing advanced AI-driven software designed specifically for lawyers and brand owners to manage trademarks and protect their brands. Our innovative solutions simplify the complexities of trademark management and brand protection, providing our clients with efficient, reliable, and intelligent tools. We are committed to delivering exceptional service and building long-term relationships with our clients.

Job Description: We are looking for a dedicated and enthusiastic Customer Experience Manager to join our team. The ideal candidate will have a passion for technology, a good understanding of trademark management and brand protection, and a commitment to providing excellent customer service. As a Customer Service Representative, you will be the primary point of contact for our clients, assisting them with our software, resolving their issues, and ensuring they have a superior experience with our products.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide expert guidance and support to clients on using our AI software for trademark management and brand protection.
• Troubleshoot technical issues and escalate complex problems to the technical support team.
• Educate clients on product features, updates, and best practices.
• Maintain accurate records of customer interactions and feedback.
• Collaborate with the sales and development teams to improve customer satisfaction and product performance.
• Participate in training sessions to stay updated on new features and technologies.
• Proactively identify opportunities to enhance the customer experience.

Qualifications:

• Bachelor’s degree in Business, Communications, Law, or a related field.
• Previous experience in a customer service role, preferably in the tech, legal, or brand management industry.
• Strong understanding of trademark management and brand protection processes is a plus.
• Excellent communication skills, both written and verbal.
• Ability to handle challenging situations with professionalism and patience.
• Proficient in using customer service software and CRM systems.
• Tech-savvy with a knack for quickly learning new software applications.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with a forward-thinking and innovative team.
• Continuous learning and professional development opportunities.
• A collaborative and inclusive work environment.
• Flexible work hours and remote work options.