Infrastructure Engineer/Senior Infrastructure Engineer

Colgate Information Technology Services (ITS) is a dynamic organization that serves the diverse technology needs of the University community. ITS prides itself on exceptional customer service and building creative solutions to meet the unique needs of our liberal arts campus. ITS endeavors to foster an inclusive environment that values diversity, professional development, creativity, and innovation to support the growth of individuals and the organization. Under the leadership of the CIO, ITS is embarking on a strategic planning process to align services and resources with several exciting new initiatives identified in Colgate’s Third Century Plan.

The Infrastructure Engineer is a member of the Enterprise Infrastructure Services team within Information Technology Services. This position plays a key role in maintaining, and improving the campus infrastructure and its many future transformative projects and initiatives across campus including the construction of the Middle Campus, Lower Campus, and future Athletics facilities.

This position will serve as part of a collaborative cross-functional team that will help lead efforts in providing reliable and resilient network infrastructure services for use across the entire Colgate community.

This position supports the Colgate mission by providing a reliable and robust network and hardware infrastructure that supports the academic and administrative areas of the university. This position is responsible for installing, configuring and maintaining the physical network, connections and servers used at Colgate University.

Specific Accountabilities include but are not limited to:

• Implement, maintain and improve infrastructure systems and services by regularly monitoring to prevent problems and assess the need for improvements.
• Actively research current and emerging networking technologies to better understand and apply network engineering best practices and procedures.
• Ensure security, uptime, efficiency and functionality of Colgate’s wired and wireless network infrastructure, DHCP and DNS services, network authentication service (Clearpass), storage, remote sites, hardware and software based firewalls, Voice-over-IP (VoIP) systems, virtual machine environment (VMware), and cloud infrastructure through regular maintenance and improvements.
• Maintain knowledge of security standards and requirements. Understand and apply appropriate security and privacy concepts and methods, and assist with security incident response.
• Proactively identify, analyze, diagnose, document, and resolve all technical issues and requests in a ticketing system.
• Works cooperatively with colleagues, partners, and customers.
• Maintain general awareness of advances and current trends in technology. Research issues and resolutions to technical problems. Acquire and maintain technical knowledge through reading, self-paced training, computer-based training, or video-based training, courses, seminars, and other methods as necessary.
• Occasionally manage technical assignments, and maintain key relationships with student workers and/or interns and provide training and leadership to them as necessary.
• Maintain and track inventory of systems, equipment, and services
• Perform other related duties and projects as assigned to assist the department in achieving and maintaining its mission.

On-Call Responsibilities: The Infrastructure Engineer will participate in the after-hours ITS on-call rotation to respond to issues outside of normal business hours.

Education: Bachelor’s Degree in Information Technology or a related degree preferred, or equivalent additional professional experience in essential duties and responsibilities.