Student Clerk in Psychiatry Clinic
Job Description
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Details: Employee needs to be flexible to work shifts between 7:30 a.m. - 7:30 p.m. Monday – Friday based on clinic need.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
· Responsible for scheduling psychiatry ambulatory care patient appointments following the guidelines of the clinic providers and the Ambulatory Care Services Standards of Excellence.
· Provides a positive and professional first impression to patients / callers and match their request to available staff and/or services.
· Greet patients and families and complete the check in and out process for their appointments.
· Facilitate patient flow through clinic and communication with clinic staff.
· Support the psychiatry providers to efficiently provide care to patients.
· Collect electronic credit card co-pays for patient visits.
· Provide reminders / visit verification by phone prior to appointment.
· Contact patient and care providers by telephone to complete scheduling of appointments.
· Coordinate scheduling of consults across various UIHC specialty services.
· Problem-solve to satisfy patient needs / special requests.
· All other duties or projects as assigned by supervisor.
GENERAL CLINIC DUTIES:
· Prepare photocopies or faxing for providers.
· Keep all general clinic areas clean, organized, and presentable.
· Work group schedules by adding recurring appointments to the scheduling system.
SPECIFIC TO FLOAT POSITION:
· Able to open and close all outpatient psychiatry clinics.
· Cover open shifts or parts of shifts in all outpatient psychiatry clinics when required due to vacations, illness, or other absences.
KNOWLEDGE, SKILLS, AND ABILITIES:
· Knowledge of office routines and functions to refer visitors and telephone calls and to route correspondence by name and functional area.
· Knowledge of institutional and unit policies, processes, and forms.
· Knowledge of proper format, grammar, spelling, punctuation, and capitalization.
· Skill in utilizing computer software packages and online systems.
· Skill in operating office equipment.
· Ability to communicate effectively with staff, students, and the public.
· Ability to follow oral and written instructions and apply institutional and other policies accurately.
· Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
· Ability to organize and prioritize multiple tasks.
· Availability to attend EPIC (patient scheduling) training at North Liberty facility
MINIMUM ELIGIBILITY REQUIREMENTS:
Any combination of related clerical office experience, related undergraduate education, and/or post high school clerical training that is the equivalent to two years of full-time employment.
DESIRED QUALIFICATIONS:
Experience working in healthcare with psychiatric / mental health patients
Experience with Microsoft Office products.
Experience utilizing electronic medical records
Knowledge of the University of Iowa Hospitals & Clinics complex.