Restaurant Host
Hosts are the First & Last Impression our restaurant. They are responsible for greeting guests, taking reservations, phone etiquette, to-go ordering, seating and ensuring guests satisfaction and experience while working within a team atmosphere
Essential Duties and Responsibilities
- We have a greet guests first attitude using the guest name while providing a welcoming smile & eye contact
- Demonstrate exceptional organizational skillset
- Ability to work under pressure & maintain a professional composure
- Communicate all special occasions, needs and requests of guests to staff and management
- We lead & escort guests to tables - do not point them to their table
- Ability to organize, plan, multi-task and manage reservations and walk-ins
- Awareness of table courses and turns, servers pace, guests satisfaction with a sense of urgency
- Communicate with management of any issues regarding guests, staff and kitchen issues
- Responding expediently and efficiently to guests requests, comments, concerns and complaints
- Continually detailing and maintain the cleanliness of the front desk and restaurant
- Proper phone etiquette, answer the phone within 3 rings
- Positive engagement with guests throughout their dining experience
Minimum Requirements
- Restaurant experience a plus but not required
- Must be able to stand for an extended period of time
- Keen awareness for guests, staff and the entire restaurant, not just your station