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Vocational Rehabilitation Caseload Assistant

Work Locations: Canton BSVI/BVR 816 30th Street Northwest, Canton, OH 44709

Organization: Opportunities for Ohioans with Disabilities

Classified Indicator: Classified

Bargaining Unit / Exempt: Bargaining Unit

Schedule: Full-time

Work Hours: 8:00AM - 5:00PM M-F

Compensation: $22.50/hr (unless required by legislation)

Unposting Date: Jun 20, 2024, 11:59:00 PM

Primary Job Skill: Vocational Rehabilitation

Technical Skills: Computer Literacy, Customer Service, Human Services, Public Relations

Professional Skills: Analyzation, Collaboration, Intercultural Communication, Organizing and Planning, Time Management


Agency Contact Name: Caleb Skinner

Agency Contact Information: 


Empowering Ohioans with disabilities through employment, disability determinations, and independence.


Now accepting applications for:

Vocational Rehabilitation Caseload Assistant 


Most positions offer the flexibility of a hybrid schedule that combines working from home with regular in-office and/ or community presence.  In-person work requirements may change for training, meetings, and other operational needs.  Employees must reside at a location that allows for reasonable response time to workplace reporting requirements.


Position Location:

Canton BVR/BSVI: 816 30th Street Northwest, Canton, OH 44709


Who We Are:

Opportunities for Ohioans with Disabilities (OOD) is the state agency that empowers Ohioans with disabilities through employment, disability determinations, and independence. It is accomplished through its Bureau of Vocational Rehabilitation (BVR), Bureau of Services for the Visually Impaired (BSVI) and Division of Disability Determination (DDD). A fourth area is the Division of Employer and Innovation Services (EIS), which is responsible for establishing and maintaining partnerships with employers.


What We Do:

OOD works with partners in businesses, education, and non-profit organizations to facilitate customized employment plans for Ohioans with disabilities; helps Ohio companies recruit and retain employees with disabilities; and is the sole agency determining medical and vocational Social Security Disability Insurance (SSDI) and Supplemental Security Income (SSI) programs in Ohio. To learn more about OOD, please visit our website: 


Our Guiding Principles:

In striving for excellence in service, we will:

  • Listen first
  • Act with a sense of urgency
  • Honor diversity
  • Foster inclusiveness
  • Value collaboration
  • Inspire innovation
  • Be transparent
  • Be accountable
  • Celebrate success


Division Overview:

Vocational Rehabilitation (VR)

OOD operates Ohio’s Vocational Rehabilitation (VR) program. Through the Bureau of Vocational Rehabilitation and Bureau of Services for the Visually Impaired, the VR program provides services to eligible individuals with disabilities to assist them in getting and keeping a job. Disabilities may include physical, intellectual, mental health, or sensory disabilities. OOD works with adults seeking to enter the workforce or retain a job, and with youth beginning at age 14, to assist them as they transition from high school into college and/or the workplace.  For more information click here.


What is a Caseload Assistant? 

Duties vary depending on the need for the assigned area.  We have general Caseload Assistant positions, as well as specialty Caseload Assistant positions that can include:


•    General CA - position that supports the front door process of our local offices among other supportive duties as assigned.  
•    Job Development (JD) - position focuses on assisting consumers with job seeking skills training and interviewing skills and assists them with securing and maintaining employment.
•    Talent Sourcing Coordinators (TSC) - position focuses on assisting our internal to increase job placements within companies who are a part of the Business Leadership Network. 
•    Career Resources - Position focuses on meeting with individuals in subminimum wage employment to promote opportunities for competitive integrated employment and share information about supported employment services and career options.
•    Personal Care Assistance (PCA) Program - Position focuses on supporting the PCA program.  This program provides reimbursement funds to individuals with severe physical disabilities who are employed or preparing for employment and require a personal care assistant to complete Activities of Daily Living (ADLs).

•    Works4Me CA - Meets with individuals in subminimum wage employment and their support team members to promote opportunities for competitive integrated employment and shares information about supported employment services and career options. Collaborates with provider organizations to help people in subminimum wage employment explore competitive integrated employment. Works on-site at organizations that partner with OOD on Works4Me. Supports the application process for people to participate in OOD services. This may include attending support team meetings, drafting reports, and other supportive duties as assigned.


A Successful Caseload Assistant: 

  • Delivers excellent customer service 
  • Is time-efficient, organized & quality driven 
  • Has strong analytical and critical thinking skills 
  • Is able to make decisions independently & with good judgement 


What’s in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

  • Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans. 

Dental, Vision and Basic Life Insurance

  • Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

  • Paid time off, including vacation, personal, and sick leave 
  • 11 paid holidays per year
  • Childbirth/Adoption leave

Employee Development Funds

  • The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

  • OPERS is the retirement system for State of Ohio employees.  The employee contributes 10% of their salary towards their retirement.  The employer contributes an amount equal to 14% of the employee’s salary.  Visit the OPERS website for more information.

Deferred Compensation


Diversity, Equity, Inclusion, and Accessibility (DEIA) Mission Statement:

OOD is deeply committed to diversity, equity, inclusion, and accessibility (DEIA) and is actively engaged in continual DEIA improvement. OOD is amongst the top-ranked state agencies implementing DEIA planning and programming into businesses operations and services. 


OOD strives to hire, sustain, and promote a workforce that not only embraces this mission but is also reflective of the rich diversity of the Ohioans we serve. OOD is intentional in cultivating an inclusive, diverse, equitable, and accessible environment where all voices are heard, respected, and valued, as demonstrated by the way we treat all individuals.



24 months experience in the delivery of vocational rehabilitation services (for example: job development, certified vocational evaluator, vocational specialist). 
OR, undergraduate degree in vocational rehabilitation counseling, counseling, social work, psychology, disability studies, special education, business administration, human resources, economics or related rehabilitation or human services area. 
OR, equivalent of education and/or experience per Minimum Class Qualifications noted above.


Note: Education & experience per Code of Federal Regulations Title 34-Subtitle B-Chapter III-Part 361-Subpart B-361.18 
Job Skills: Customer Service, Human Services, Public Relations, Computer Literacy, Organizing and Planning, Collaboration, Time Management, Intercultural Communication, Analyzation


ADA Statement

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.


Drug-Free Workplace

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.


Knowledge of public relations, departmental policy & procedures related to vocational rehabilitation programs*; eligibility criteria*; vocational testing & assessment techniques*; available community & governmental resources*; nature & implications of physical or mental disability*.

Skills in operation of personal computer & related software, business acumen, customer service, problem solving & decision making, critical thinking

Ability to define problems, collect data, establish facts & draw valid conclusions; gather, collate & classify data, handle sensitive face-to-face contacts & develop good rapport with individuals with disabilities.

(*) Developed after employment


Application Requirements

Please ensure your online application clearly indicates how you meet minimum qualifications (MQs).  If you meet MQs due to college courses, a degree, and/or relevant licensure, you must submit a copy of your unofficial transcript by the posting deadline by attaching directly on the Additional Attachments section of the application (Step 7) or via email to

“See resume” is not a substitution for completing supplemental questions. Answers to the supplemental questions must be supported by the work experience/education sections of the application.

Applications that fail to demonstrate how they meet minimum qualifications will not be considered.


Selection Process 

The selection process consists of an online assessment and a remote structured interview. All parts of the assessment will be administered remotely at this time. Testing for this position is tentatively scheduled for the week of July 8. Interviews are tentatively scheduled to be held the week of July 15.  All communications are sent via email. Candidates should make sure their account contains an email address that is checked regularly including checking junk and/or spam. 

This position shall be filled in accordance with the provisions of the SEIU/1199 Collective Bargaining Agreement.


Application Status

Applicants can check their application status and all vacancy-related email correspondence on “My Jobpage.” On the Careers.Ohio.Gov job search webpage, once signed in the link to My Jobpage is displayed under the TeamOhio logo. 


Technical Assistance

Applicants who require technical assistance (e.g., issues logging in or other system-related issues) should contact


Reasonable Accommodation

Opportunities for Ohioans with Disabilities is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.  If you require an accommodation based on a disability for any step of the selection process, please contact so proper arrangements can be made.


Background Check Information 

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

All final applicants tentatively selected for this position may be required to complete and pass a urinalysis to test for restricted substances as a condition of employment. Testing will also be performed for the presence of marijuana. An applicant with a positive test shall not be offered employment unless the applicant submits medical documentation of legally prescribed medications or a recommendation for medical marijuana. An applicant with a positive test result will not be considered for any position with the State of Ohio for a period of one year. 


Opportunities for Ohioans with Disabilities is an Equal Employment Opportunity Employer

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