IT Specialist
IT Specialist (CustSpt)
Duty Location: Sacramento, California
Salary
$56,654 - $86,750 per year
Duties
The primary duties of this position are:
- Diagnoses and resolves problems in response to customer reported incidents; and reports, responds to, and resolves customer requests. Updates and maintains problem tracking/ticketing systems to track and identify customer needs, as well as to discuss requirements with the customer to resolve the customer need.
- Installs, configures, and tests software on customer workstations; and installs, configures, upgrades, and troubleshoots hardware and software components.
- Participates in the planning and delivery of a full range of customer support services to the organization. Participates in evaluating effectiveness of customer support services and impacts of proposed IT initiatives to services.
- Presents formal and informal training, guidance, and assistance to customers. Provides routine advice and guidance to customers requesting information on established policy or procedures, including those related to information security/information assurance.
- Ensures application of information security/information assurance policies, principles, and practices in the delivery of customer support services.
- Duties will be developmental in nature when filled below the full performance level (FPL GS-09).
- You must be a U.S. Citizen or U.S. National.