Cruise Consultant

Cruise Consultant - Private Travel

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Silversea Cruises brand has an exciting career opportunity for full time Cruise Consultants.

These positions will be based in the Miami and Broward County Florida areas

The start date for the training class is scheduled for June 24, 2024. The training class will take place on-site in Weston, Florida.

Position Summary:

In this position, you would be responsible for selling Silversea cruises and related shore side products and services to the consumer, via inbound and outbound telephone sales activities.  This entails utilizing web and other lead and inquiry sources to generate sales and grow long-term customer relationships. You would need to develop customer relations by initiating calls, emails, or other types of contacts to consumers, recommending appropriate voyage and vacation packages.  You would work directly with the consumers to provide a personalized luxury customer service experience as well as work within the global sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term sales goals in line with company vision and values.

Essential Duties and Responsibilities:

• Sell Silversea cruises and related shore side products and services, using inbound and outbound consumer contacts.

• Maintain contact with all clients to ensure high levels of client satisfaction and optimize long-term customer value. 

• Employ technical selling skills and product knowledge in all areas to give effective presentation of Silversea products and services.

• Meet assigned monthly, quarterly, and annual targets. 

• Manage a high-volume sales-focused workload, meet productivity goals, and optimize the selling process through pro-active customer contact. 

• Communicate and interact effectively with decision makers, at all levels internally and externally.

• Maximize all opportunities in the process of closing a sale; service existing cruise bookings, and exercise upsell opportunities throughout the life of the customer relationship.

• Sell consultatively, using active listening skills, and make recommendations to prospects and clients.

• Help to develop a database of qualified leads and inquiries through referrals, direct mail, email, and networking.

• Quickly apply new skills and multi-task to achieve peak levels of performance.

• Assist in departmental sales efforts to move soft sailings and last minute inventory.

• Maintain accurate records of all clients and potential clients, utilizing company-supported technology tools and processes.

• Adhere to all company policies, procedures, and business ethics codes.

Qualifications, Knowledge and Skills:

• 5+ years in selling travel.

• Demonstrate ability to interact and cooperate with all company employees.

• Build trust, value others, communicate effectively, drive execution, foster innovation, focus on the customer, collaborate with others, solve problems creatively and demonstrate high integrity.

• Maintain professional internal and external relationships that meet company core values. 

• Work both in a small local team and within a larger global team in a highly motivated, competitive environment toward a common goal.

• Proactively establish and maintain effective working team relationships with all support departments.

• Travel or hospitality background (luxury brand a plus).

• Proven ability to achieve results and work well under pressure.

• Knowledge of Microsoft Office (Outlook, Excel, Word) and CRM tools.

• Strong understanding of customer and market dynamics and requirements.

Preferred Qualifications:

• Bachelor’s degree preferred.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!