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Associate Risk Support Specialist

REPAY - Realtime Electronic Payments
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ABOUT REPAY
REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.

 

REPAY (Realtime Electronic Payments) is currently seeking a talented Risk Support Specialist. The ideal candidate will be a detail-oriented, self-starter who will be responsible for supporting the efforts of REPAY’s Risk team. Tasks include coordinating, preparing, and reviewing merchant specific reporting, examining merchant processing behavior against established benchmarks to identify escalations and organizing/prioritizing tasks for identified department initiatives.


You will be responsible for:

  • Logging and reconciling daily ACH Rejects per Risk department procedures
  • Processing and scrubbing data to be used for various daily reports for Risk review
  • Preparing and delivering concierge reporting for VIP level clients
  • Assisting with completing due diligence on merchant risk behaviors when requested
  • Escalate risk concerns to Senior Risk Support rep and Risk Management
  • Documenting exceptions/communications
  • Updating policy and procedure documents when changes are approved
  • Work with Senior Risk Support Rep/Risk Managers to maintain/improve existing projects as needed/requested
  • Create efficiencies in reporting as identified/requested
  • Facilitate internal/external department tasks/communications as needed
  • Accept/prioritize incoming projects from Senior Risk Support Representative and Risk Management
  • Adapt to changes within department as needed

 

Skills and experience you should possess:

  • 1-3 years’ of experience in payments processing
  • 1-3 years’ of experience in Risk Management
  • 1-3 years’ of experience in data entry
  • Strong proficiency with Excel to include (e.g., pivot tables, v-lookups, compiling of mass data)
  • Communicate effectively (written and verbally) with internal and external associates
  • Excellent organizational, analytical skills and note taking skills
  • Must be able to adhere to and meet given task deadlines
  • Must maintain a prominent level of accuracy in performance in a high-speed environment
  • Must have a demonstrated ability to work independently
  • Familiarity with CRM systems and practices (e.g., Salesforce)
  • Proficiency with Microsoft applications

 

WHY JOIN REPAY.… BECAUSE CULTURE IS EVERYTHING


GROWTH & PEOPLE-CENTERED LEADERSHIP
As the industry-leading financial technology provider in the Consumer Finance and Business to Business spaces, we continue to set the standard for application development and delivery. In 2019, REPAY became a public company listed on the Nasdaq Stock Market (RPAY). For the past three consecutive years, we have placed on the ACG® Atlanta Georgia Fast 40, a list recognizing the top 40 fastest-growing middle-market companies in Georgia. REPAY’s leadership empowers each team member to make a difference and stretch to their fullest potential. Our dedication to frequent, transparent communication is shown with companywide meetings where our leaders share company vision and encourage employees to ask questions. 

 

FUN WORK ENVIRONMENT & GREAT TEAMS
We offer it all: business to casual dress, great snacks & beverages, and open-air collaborative team settings. REPAY has been certified as a Great Place to Work® company for 2017, 2018, 2019, 2020, 2021, and 2022. The REPAY team is fun, smart, collaborative, and truly enjoys working together. Making a difference in our local communities – we support several philanthropic initiatives every year to give back to our local communities. We are self-driven, motivated professionals who do not require micro-management to ensure we produce high quality and timely work.

 

INNOVATION & EDUCATION
We create highly sophisticated payment processing applications and are always pushing the boundaries of what is possible. We are constantly revolutionizing the industry by building on new ideas from clients and employees. We provide the resources necessary to ensure new innovations can develop quickly and with quality. We encourage continuing education, including professional conferences and events.  

 

PUTTING OUR PEOPLE FIRST
We believe our people are the best, and we care immensely about their success. We offer a comprehensive benefits package which includes 100% coverage of employee healthcare premiums and several free benefits, including life insurance, disability insurance, and work-life balance resources. All benefits go into effect day one. Our employees’ futures are important to us, which is why we have a 401(k)-employer match and and an Employee Stock Purchase Plan. REPAY employees are eligible to participate in our Annual Bonus Program. This bonus award reflects excellent performance of individual contributions and goals achieved during the past year.

 

REPAY’s core values are Excellence, Passion, Innovation, Respect, and Integrity.

 

REPAY is an Equal Opportunity Employer and we promote a company culture where diversity, equity and inclusion are central. We are committed to build our teams and grow a company in which employees can succeed, regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, transgender status, pregnancy, religion, age (40 and over), disability, service in the uniformed services, protected veteran status, genetic information, or any other classification protected by federal, state or local law. Celebrating our diverse backgrounds, views and beliefs allows us to embrace what makes us unique and continue to innovate and push the boundaries of what is possible.

 

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.

 

About Us

REPAY (“Realtime Electronic Payments” / NASDAQ TICKER: RPAY) is an established and fast-growing publicly traded financial technology and payment processing company headquartered in Atlanta, Georgia, with offices across the country. REPAY enables its customers to accept payments anytime, anywhere, and through any channel while providing a secure, seamless, and enjoyable payment experience for the end consumers. REPAY offers a comprehensive suite of electronic payment and funding solutions, including debit and credit card processing, ACH processing, Instant Funding, and electronic bill payment systems with full IVR, text, and mobile capabilities. The scalability of its products allows merchants of all sizes to add an instant arsenal of intelligent payment technology solutions to their businesses without significant development costs or infrastructure investments.