Field Service Technician - Erweka

Verder Group is a technology firm with approximately 2000 employees worldwide. The Scientific Division of the Verder Group with a US headquarters in Newtown, PA, focuses on the innovative companies setting standards for laboratory and analysis instrumentation.

Our customers are known worldwide as innovative leaders in their respective industries that set standards and drive new technologies that require ever-evolving instrumentation to support these endeavors for Research and Development, In-Process Testing and Analysis, Quality Control, and Packaging Testing.

Verder Scientific works in collaboration with these industry leaders to design, develop, manufacture and maintain the instrumentation infrastructure that is required to allow these customers to maintain their standing as leaders in their respective industries.

Verder Scientific manufactures first class instrumentation for sample preparation with grinding and sieving (www.Retsch.com), particle characterization (www.microtrac.com), Heat Treatment (www.Carbolite-Gero.com), Elemental Analysis (www.Eltra.com), Metallographic sample preparation & hardness testing (www.qatm.com), and Physical and Dissolution Tablet Testing and Solid Dosage Form Testing (www.erweka.com).

The ideal candidate will have experience in a pharmaceutical or industrial laboratory environment.  You will have experience working in a cGMP and cGLP laboratory environment to include proper documentation techniques and procedures.  Special consideration will be given to candidates that have experience in the fields of Dissolution Testing, Disintegration Testing, or any other aspects of Dissolution or Physical Testing of solid or semi-solid dosage forms.

Hands-on training for the entire suite of instruments that we manufacture, and service will be provided, as well as proper cGMP documentation techniques.  Additionally, ongoing training is a major part of our employee improvement philosophy.

This position requires a fair amount of travel, some of which is overnight.  Candidates MUST be able to travel to be considered for this role.

For our Newtown,PA facility we are lookingfor a highly motivated new team member as:

Field Service Technician for Erweka product lines

 Responsibilities:

• Perform In-House and On-Site Repair, Maintenance, Calibration and Qualification Services on various types of laboratory instruments.
• Perform laboratory tasks following all cGMP / cGLP methods.
• Execute instrument Protocol Documents following all cGMP rules and processes.
• In-house troubleshooting and repair of instruments.
• Phone and email customer support.
• Complete & Submit Service Reports in an accurate and timely manner.
• Accurately complete and submit expense reports and supporting documents in a timely manner while following all company policies.
• Store, maintain and use all tools, & support devices in a proficient, safe, and proper manner.
• Provide On-Site Training and Familiarization to customers & end users.
• Forward instrument and service sales leads to the Erweka Sales Team.
• Provide customer feedback on instruments and services.
• Identify recurring problems and bring them to the attention of management (shipping, engineering, service, production, etc.).
• Participate in projects and special assignments as they develop.
• Help maintainstrong relationships with key accountpersonnel and end users.
• Maintain a cleanand organized workspace and tool kit.

Job Requirements: 

• An Associates Degree in a technical or science related field or a Completed Technical School Certificate preferred, alternatively, a minimum of 3 years’ work experience as a maintenance/service technician in a laboratory or factory setting will be accepted.
• Candidates must be 21 years of age or older.
• Must be familiar with multi-meter, and use of basic hand tools.
• Must be able to stand for long periods of time.
• Ability to read schematics and technical drawings a plus.
• Knowledge of cGMP or cGLP practices and procedures is a big plus.
• Must have a basic understanding of mechanical systems and tools.
• Experience workingwith CRM and ERP systems a plus.
• Proficiency in Microsoft OfficeProducts (Outlook, Excel,Word, PowerPoint).
• Strong organizational skills and attentionto detail.
• Strong communication skills, both writtenand verbal.
• Available to travel within the United States (Up to 50%).
• Must be a self-starter who can manage multiple tasks simultaneously and efficiently.
• Must be able to work well both individually and in a team environment.

• NOTE: Overnight travel to customer sites is a major part of this position’s responsibilities and duties. Candidates who are unable or unwilling to travel overnight as needed should not apply for this position. Travel modes will include travel by Air, Train, Bus and Car. 

We offer:

• Salary and bonus incentives
• Life/Health/Dental/Vision Insurance Included – all paid by company
• 401K enrollment offered after 1 year of employment with up to 4% company match
• 10 Vacation days and 10 sick/personal days allotted