Program Manager

Sunrise Services, Inc. is seeking an experienced individual with a Positive, Proactive and Priority-focused Perspective. Be the next Program Manager on our Supported Living team! $2,000 sign on bonus!

Come join a dynamic, team-driven environment, that features an abundance of opportunity for growth and development! At Sunrise, you not only start a job, but a career that truly makes a difference in the lives of others! 

About the Program:

The Supported Living Program (SL) provides community living services for adults with a wide range of disabilities and mental health challenges. The SL program promotes self-determination, independence, and competence for clients.

The Program Manager (PM) will manage community living instruction and support services for participants with developmental disabilities who may also have mental illness and sexual, criminal, or other challenging issues. The PM supervises the Direct Care Supervisor's (DCS's).

General Responsibilities: Manage community living instruction and support services for participants with developmental disabilities who may also have mental illnesses and sexual, criminal, or other challenging issues.  Promote dignity, respect, and a high quality of life for all clients. Manage Direct Care Supervisor’s and ensure the effectiveness of services and compliance with service plans. Ensure that all clients receive care, support, and assistance in accordance with agency, local, state, and federal guidelines. Coordinate training and information sharing between Direct Care Supervisor’s, the After Hours Team, Staffing Team, Behavioral Team, and Health Care Team. Act as a spokesperson for assigned programs, both within and outside of the company. Work outside of business hours when On-Call and Direct Care Supervisor’s, After Hours Coordinator’s, or other client advocates are not available.

Essential Functions:

• Advocate for client dignity and respect. Ensure that all of your staff are promoting a People First attitude and complying with client service plans.
• Evaluate and monitor program effectiveness. Report regularly to the SL Program Director on client and staff needs and implementing changes as necessary.
• Oversee compliance and implementation of appropriate records, tracking mechanisms, reports, and documentation.
• Ensure prompt response and collaboration with QA and Health Care teams
• Maintain knowledge of and interact individually with program clients. Make monthly visits to all sites. Consult with Direct Care Supervisor’s as necessary to develop and revise strategies and plans for the most effective care and development.
• Maintain positive relationships with the client’s family, relatives, guardians, and friends.
• Interact appropriately with and guide coordination with governmental agencies, family and community members, and social service agencies.
• Supervise Direct Care Supervisor’s. Orient, train, and evaluate the performance and behavior of Direct Care Supervisor’s. Schedule Team meetings to facilitate training and information sharing. Assist in the training and performance management of Direct Support Professionals supervised by your Direct Care Supervisor’s,.
• Regularly review Sunrise documents to ensure they comply with client service plans, WACs, DDA policy and promote client power and choice. Ensure that they are being reviewed and updated as needed and that the appropriate persons have signed off on them. This includes documents such as annual consents, fall harm reduction plans or other health and safety protocols, and other necessary documents.
• Assist in the interviewing and hiring process of new Direct Care Supervisor’s, LDSP’s and DSP’s. Partner with the staffing department for shift assigning and onboard training of new Direct Support Professionals.
• Ensure appropriate staffing levels at all sites. Collaborate with SL Program Director, Staffing Team, and Direct Care Supervisor’s to ensure that hour allocations are appropriate per client service plans and DSPs are trained to fill the shifts.
• Work direct care shifts whenever necessary to ensure required or appropriate staffing. Be aware of different staffing requirements between programs. This may also include medication coverage shifts or nurse delegated medication coverage.
• While providing direct support for the clients in their homes or during site visits, ensure the homes are clean and compliant per state requirements.
• Respond promptly and appropriately to challenging client behaviors and problems at sites, both during regular hours and after-hours when On-Call.
• Observe client’s functional conditions and report changes immediately to DDA and the SL Director. Ensure action is taken promptly to adjust plans and procedure accordingly for client health and safety.
• Investigate and report incidents, accidents, and/or problems involving clients and staff. Determine causes and identify steps for preventing repetition.
• Ensure that notifications are made to the appropriate agencies in a timely manner. Such as reports to RCS or DDA, client therapists or other care team members, or HR in the case of employee injuries.
• Respond promptly to Urgent Call Center calls during all On-Call hours. Collaborate with them to problem solve, make supervisory calls, and assist with plans to utilize the available resources efficiently.
• Maintain knowledge of and ensure compliance with applicable Federal and Washington statutes and administrative rules, contracts with funding agencies, and company policies.
• Participate in specialized training and other professional development activities designed to update knowledge, enhance and increase skills, and foster professional growth.
• Ensure Direct Care Supervisor on boarding process and training.
• Ensure Direct Care Supervisor on boarding process and training of LDSP’s and DSP’s
• Perform other duties as assigned.

Skills and Abilities:

• Have knowledge of and advocate for both client and staff rights.
• Effective time management and ability to self-manage in order to balance regular tasks with emergencies that may arise.
• Must be able and willing to drive in inclement weather.
• Basic skill with Microsoft Office products including Word, Excel, Access, Teams and Outlook. Willingness to learn company-specific software.
• Ability to type at least 40WMP
• Strong verbal and written communication skills, and demonstrated leadership ability.
• Demonstrates strong flexibility skills with ability to exercise sound judgment in challenging dynamic situations, including behavioral and staffing issues. Able to adjust quickly and appropriately to shifting priorities. Skills in reading, synthesizing, and acting upon multifaceted information.
• Able to perform occasional light lifting up to 20 pounds, plus lifting and transferring of Clients as needed.  Able to navigate stairs in multi-story buildings where buildings are without the use of functioning elevators.
• Need strong conflict resolution skills, people management skills, and supervisory skills.
• Perform other duties as assigned.

Essential Requirements:

Education:  High School Diploma or Equivalent required. Bachelor’s degree or Master’s degree in Social Services or similar field strongly preferred. May substitute relevant experience for education on a year for year basis.

Experience:  3 years experience in Social Services or related field/experience. 1 or 2 years of management experience or leadership experience. Experience working with clients with developmental disability is preferred.

Licensure/Certification:

• DSHS background check clearance and federal fingerprinting required.
• Obtain CPR/ First Aid Certification and NAR within 90 days of hire.
• Attend and complete Buzz on Adult Learning and Peer Coaching training course within the first 90 days of hire or advancement.
• Become Nurse Delegated for all clients within 6 months of becoming delegable.
• Complete additional clearance requirements for Community Protection within 6 months of hire.
• Must have a current Valid Washington State Driver’s License and must have and maintain a driving record that meets company driving requirements and policy.
• Attend training required by applicable laws.

Other Considerations:

• At least 18 years of age.
• $50,000 automobile liability insurance.
• Independent and systems thinking.
• Must have reliable transportation or a personal vehicle.

Shift:

M - F

8AM - 5PM

Compensation:

• $25-$31/hr 
• $2,000 sign on bonus and other bonus plans offered. 
• Wages are determined by applicable industry experience, education, and certifications/licensure.

Benefits:

• Medical, dental, & vision plans
• Paid vacation - Earned at .04 per hour worked for hourly employees, and 6.67 per month for salary (equates to about 2 weeks per year for full-time employees)
• Sick Leave - 1 hour per 40 hours worked (equates to about 52 hours for full-time)
• Holiday pay, with 8 holidays observed
• Paid ‘Floating’ Holiday to be used on a day of choice
• Health Savings Account
• Health Reimbursement Arrangement
• Basic Life & AD&D insurance
• WA Paid Family Medical Leave
• Employee Assistance Program
• Pet Insurance
• Legal & IDShield
• Accident, Critical Illness, & Hospital Insurance
• 401K (Currently matching 50%)
• Life Insurance
• College savings plan

Why Sunrise Services Inc?

• An abundance of opportunity for growth and development
• Supportive, Team-driven culture
• Competitive benefits and Compensation plan
• Making a true difference in the community, and the lives of vulnerable individuals

Check out our About Us video here: Sunrise Services Inc. About Us

To comply with Federal law, Sunrise Services participates in E-Verify. All newly hired employees are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. We are an Equal Employment Opportunity Employer.