Operations Support Supervisor (Temporarily Remote-New York City)

Maximus is currently hiring for an Operations Support Supervisor to support our C-YES Department (Children and Youth Evaluation Services). 

The Operations Support Supervisor works closely with their assigned Family Support Coordinator team to support the case management needs of families who have children with mental, behavioral, developmental, and physical health issues. This position will ensure all tasks of the FSC team they are assigned are being performed consistently through supervision, meetings, and follow-up and that staff have a strong understanding of the Children and Youth Evaluation Service (C-YES), Children’s Home & Community Based Services, Health Home Care Management, Health Plans, and Medicaid. The ideal candidate will have prior professional experience working with individuals with mental, behavioral, developmental, and physical health issues, case management, administrative and/or supervisory experience, and a passion to connect this population to Home and Community Based providers for improved outcomes.

This position is currently temporarily remote with a pending return to office date.

About the Children and Youth Evaluation Services (C-YES) Program 

Essential Duties and Responsibilities

• Oversees all duties required of FSC’s for their specialized caseload and /or work assignment.
• Supervises a cohort of the family support team and workflow procedures to support management in all aspects of assessment scheduling and case management.-Creates, maintains and monitors schedules for assessment teams to ensure coverage across boroughs/counties/hours of operations.
• Actively communicates with direct supervisor, quality management, and leadership (as needed), and seeks input from operational leads related to assessment scheduling and case management.
• Oversight of specialized FSC Staff and/or administrative activities of the FSC -Department, including but not limited to tasks surrounding Referral Intake and scheduling, Medicaid follow-up, and Health Plan Affairs and communication.
• Monitors and maintains tracking systems for performance management reporting.-Utilizes metrics to analyze performance, recommends performance improvements and identifies opportunities for improvement to assessment scheduling activities.
• Collaborates with and supports the CYES leadership, Nurse Evaluator Department, and the Quality Assurance department to identify operational/procedural issues and training needs.
• Follows and monitors FSC adherence to all work instructions, policies and procedures in relation to the Project.

Preferred Skills and Qualifications

• 1-3 years of experience working with individuals with mental, behavioral, developmental, and physical health issues in a case management capacity.
• Previous experience working in a call center environment.
• 1-2 years of performing work on an Administrative level (i.e. supervisory, reporting, quality assurance).
• Strong knowledge of MS Office Suite.
• Ability to learn new software programs quickly and intuitively.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Must be able to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently.

Preferred Qualifications:

• Working experience with pediatric psychiatric patients and staff serving this population. 

Home Office Requirements:

• Maximus provides company-issued computer equipment.
• Reliable high-speed internet service.
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity.
• Minimum 5 Mpbs upload speeds