Lead Family Support Coordinator (Temporarily Remote-New York City)

Maximus is currently hiring a Lead Family Support Coordinator!

The Lead Family Support Coordinator works closely with their FSC unit and Nurse Evaluators to support the case management needs of families who have children with behavioral health/psychiatric/medical issues. The Lead Family Support Coordinator is a subject matter expert able to ensure consumer engagement and demonstrate understanding of the Children and Youth Evaluation Service (C-YES).
The ideal candidate will have case management experience and a passion to connect children/youth to Home and Community Based providers for improved outcomes. The Lead Family Support Coordinator will work closely with the FSC Supervisor and Operations Support Manager in following up on reports related to the consumer lifecycle, ensuring timely completion of tasks for a cohort of staff who report to the FSC Supervisor, working on deliverables directly related to the Client: New York State Department of Health, and assisting with policy and/or training updates for staff. 

This position is currently temporarily remote with a pending return to office date. 

About the Children and Youth Evaluation Services (C-YES) Program

Essential Duties and Responsibilities 

• Provides subject matter expertise to a unit of Family Support Coordinators.
• Addresses and resolves escalated or complex case issues.  
• Perform as acting Supervisor in the Supervisor’s absence.  
• Conducts outreach to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
• Conducts timely outreach and meets productivity targets related to scheduling assessment appointments with all appropriate individuals identified and documents all outreach activities for tracking and reporting purposes.
• Ensures consumer needs are met when scheduling assessment appointments and the most appropriate resource is assigned to complete the assessment. 
• Ensures the scheduling process and workflow runs efficiently and meets all program objectives and quickly identifies areas for improvement or correction. 
• Assists in scheduling appointments with a RN and participates in the appointment when possible.
• Responds to inquiries from all stakeholders and provides education about the CYES program and associated program/services.
• Provides case management services to support the plan of care.
• Identifies appropriate referrals and community resources to support the plan of care.
• Provides follow up to ensure consumers access community providers and resources included on the plan of care.
• Follows all work instructions, policies and procedures in relation to the Project.
• Reviews and acts on reports with FSC staff, as assigned by the FSC Supervisor and Operations Support Manager. 
• Assist with the monitoring of CYES Helpline and escalates issues as needed to Supervisor and Operations Support Manager. 
• Assist Supervisor with identifying outstanding follow ups with different stakeholders.
• Assists with training and policy updates where assigned. 
• Performs other duties as may be assigned by Management.

Preferred Qualifications

• Bachelor’s Degree from an accredited college or university.
• Minimum of three (3) years of experience working with individuals with mental, behavioral, developmental, and physical health issues disabilities in a case management capacity.
• Experience utilizing reports and data to support a program.
• Computer literacy; strong knowledge of MS Excel.
• Ability to learn new software programs quickly and intuitively.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently.

Home Office Requirements: 

• Maximus provides company-issued computer equipment.
• Reliable high-speed internet service.
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity.
• Minimum 5 Mpbs upload speeds.