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Customer Service Representative I (Temporarily Remote - Onondaga, NY)

Maximus
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Maximus is currently looking for a Customer Service Representative to join our growing team. This position is responsible for providing face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients.
 

Currently, this position operates temporarily remote in Onondaga County, with an unspecified timeline for transitioning to on-site duties.
 

What you will receive:

• Starting pay: $16.90/hour

• Competitive healthcare benefits (medical, dental & vision)

• 401(k) retirement savings

• Paid time off (PTO)

• Holiday pay

• Great work/life balance

 

Essential Duties and Responsibilities:

  • Foster strong customer relationships, monitoring their engagement and progress.
  • Collaborate regularly with customers to attain program goals and sustain eligibility for services.
  • Conduct workshops and deliver various training services to customers.
  • Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
  • Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
  • Follow up with customers to ensure their needs are met and address any queries or concerns.
  • Collaborate with team members, providing expertise and assistance in resolving participant issues.
  • Maintain accurate and timely case notes for all customer interactions and document related activities.
  • Share updates on outreach and engagement efforts with project staff.
  • Report identified barriers hindering customer engagement with the Provider to project staff.

Minimum Requirements:

  • High school diploma or GED required and 0-6 months of relevant professional. experience required, or equivalent combination of education and experience.
  • Experience working with MS office applications (Excel, PowerPoint & Word).
  • Prior work experience in customer service, data entry and or data processing.


Home Office Requirements:

  • Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above.
  • Reliable high-speed internet service.
  • Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity.
  • Minimum 5 Mpbs upload speed.