Client Services Intern

Internship: This position is a paid, full-time, limited term assignment that offers interns the opportunity to gain substantive hands on experience. Interns enjoy the opportunity to get training and mentoring from experienced professionals in one or more areas. Interns may also be eligible to continue working part-time through the fall and spring semesters, depending on department and agency needs.

The Client Services Intern performs routine (entry-level) project work related to their field of study and client services. This position will support agency operations with a primary focus on gaining practical work experience and business skills with hands-on code development, error troubleshooting, release management, documentation, and production support. The incumbent will partner with investment interns and proactively work with data engineers, IT staff, and other agency employees.
 

This position will start on June 5th and will end on August 9th of 2024. This position will be required to come into the Austin, TX office a 5 days a week for the duration of the internship.
Salary will be dependent upon education level:
Undergraduate (Junior/Senior) - $23.00/hour
Graduate Student - $25.00/hour


WHAT YOU WILL DO:
Client Services
• Assists with answering and logging TRS user calls utilizing Client Services management software.
• Assists with troubleshooting routine PC hardware and software problems with users via telephone, email, and Microsoft Teams.
• Assists with ensuring status is provided to agency users regarding IT related issues and outstanding Client Services calls.
• Assists with routing tickets to escalation teams.
General Functions
• May review forms, correspondence, reports, and other documents for completeness and acceptability.
• May assist in reviewing and analyzing agency policies, procedures, and forms and recommending changes to improve efficiency and effectiveness.
• Assists in completing routine tasks and special projects.

• Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education
• Currently enrolled in and actively attending an accredited college or university as an undergraduate student with a declared major in Information Technology, Computer Science, Telecommunications or closely related field; OR
• Currently enrolled as a graduate student (Master or Doctoral) in an Information Technology, Computer Science, Telecommunications or closely related field.
• Applicant will be required to submit a copy of official college transcripts.
Required Experience
• None.
Required Registration, Certification, Licensure
• None.
Preferred Qualifications
• Letter(s) of recommendation from program professor(s) are strongly encouraged.
• Experience using Microsoft Office software.

Knowledge, Skills, and Abilities
Knowledge of:
• General office practices and procedures.
• The practices, principles, and techniques of computer operations.
• Knowledge of general service desk roles, responsibilities, and practices.
Skills in:
• Providing quality customer service both in person and remotely.
• Using a personal computer in a Windows and Microsoft Office environment.
• Planning, organizing, and coordinating work to effectively meet frequent and/or multiple deadlines; handling multiple tasks simultaneously; and managing conflicting priorities and demands.
Ability to:
• Establish and maintain harmonious working relationships with co-workers and other agency staff.
• Work effectively in a professional team environment.

Military Occupational Specialty (MOS) Codes:
Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty ( https://www.trs.texas.gov/files/trs-military-crosswalk.xlsx ) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at  careers@trs.texas.gov  with questions or for additional information.

To view all job vacancies, visit www.trs.texas.gov/careers  or www.trs.csod.com/careersite.

For more information, visit www.trs.texas.gov.